About the job
We're looking for a Service Engineer based in Birmingham. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Service Manager.
Your tasks
1. Ensure agreed Franke UK Technical Standards and Processes are adhered to
2. On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
3. Highlight Technical skills gap.
4. Highlight customer skills gap.
5. Managing stock levels
6. Managing customer relations at a site level
7. Keeping up to date with all company admin and courses
8. Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements
9. Ability to demonstrate an understanding and experience in remit of the Field Engineers role
10. Minimum 2 years experience working in the coffee machine or vending industry
11. Competent using phones and laptop
12. Excellent communications skills.
13. Personal integrity.
14. Analysing and prioritising.
15. Understand when to inform and when to escalate issues.
16. Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.
What we offer you
17. Opportunity to work in a collaborative and innovative environment.
18. Professional growth and development opportunities.
19. Competitive salary and benefits package.
20. Be part of a company committed to excellence and innovation.
21. 25 days of holidays
22. Private Healthcare for you, with the option to add partner and children
23. Life Insurance
24. Income Protection