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End user support specialist

Edinburgh
Head Resourcing
Posted: 29 April
Offer description

Head Resourcing is pleased to be partnering once again with our Edinburgh based client as they look to recruit an EUC & Network Engineer. Our client is a well-established business with global operations producing a wide range of high-quality products. This role will suit a proactive engineer with a keen eye for detail who has strong experience across the Microsoft stack as well as a background in Networking.

In this role you will be heavily involved in the delivery of complex technical projects with a heavy focus on networking and security. You will be comfortable in an environment where nearly all our clients’ systems will be replaced, and you’ll be able to connect the dots as new systems come online.


What you’ll be doing:

* Manage and secure cloud environments (Azure & Microsoft 365), including configuration policies, identity (Entra ID), and compliance.
* Maintain and troubleshoot network infrastructure (LAN/WAN, VPNs, DNS, DHCP, firewalls) to ensure reliable connectivity.
* Oversee device management and endpoint security using tools like Intune and Defender, including patching and policy enforcement.
* Provide advanced (2nd/3rd line) support, performing root cause analysis and automating tasks with scripting (e.g., PowerShell).
* Act as a technical lead and SME, supporting global infrastructure deployments and mentoring service desk teams.


Key Skills:

* Strong expertise in Microsoft technologies, including Windows OS, Active Directory, Microsoft 365, and Azure.
* Solid networking knowledge covering TCP/IP, routing, switching, firewalls, VPNs, and Cisco Meraki environments.
* Proficient with tools such as Microsoft Intune (MDM) and ticketing systems like Fresh Service.
* Relevant certifications and security expertise, including Azure Administrator, ITIL, and Microsoft 365 security platforms are desired.


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