Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting for a MRO Commercial Operations Manager to join our Commercial Operations team where you'll support the MRO Lead Generation activity across the Commercial Operations function. This role will be based at our Twekesbury site. Ontic is a more than just a business, we're a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We're committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry. The Role: As MRO Commercial Operations Manager, you will spearhead the MRO Lead Generation activity across the Commercial Operations function; working with the Commercial Operations Data Analysts to identify and capture new business Leads in CRM. You will work with the appropriate Sales Managers at the site level to realise revenue and EBITDA opportunities, over and above budgeted targets. You will implement a governance and reporting structure, chairing regular reviews with the global MRO teams on Lead status, timing and win probability. You will help to develop and implement a new global Sales Pipeline Process at the Tewkesbury site, with standard metrics designed to measure the effectiveness of the Sales Pipeline/Sales Funnel and drive efficiency improvements across the business. Working closely with the Commercial Operations CRM Business Partner, you will ensure tools and processes are deployed in a standardised and compliant manner across the global MRO organisation. You will also prepare monthly reports for SLT/ELT, including regular status of MRO Lead generation activities across the Commercial Operations function. About you: At Ontic, our culture is integral to making sure we enjoy our work and deliver for our customers. While we look for the right skillset, we're also looking for someone who will thrive within our recognition and empowerment culture. To be successful in this role you'll need to have a Bachelor’s degree in Marketing, Business Administration or related field. We’re also looking for someone that has at least 10 years’ of outside sales and/or commercial operations or administration experience in an aerospace business to business environment. You’ll need to have strong leadership and proven experience of managing cross functional teams, to deliver exceptional results. This will include exceptional communication and presentation skills, including the ability to present to peers / customers and senior management; strong business acumen, commercially savvy and able to influence at all levels within the business; and the ability to thrive in fast-paced and dynamic environment with a global cross-functional team. Benefits At Ontic we care about your financial, physical, and mental wellness so we offer a range of benefits to support this, we care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance. Our benefits package highlights include: Up to 29 days annual leave plus Bank Holidays 10 hours paid volunteering time Annual goal share bonus scheme for all employees 24/7 Employee Assistance Program (EAP) Discounts and offers from a range of retailers Best place to work We are more than the sum of our parts. And we’ve been recognised internally and externally for being so: We were ranked 9 in Best Companies’ Q3 leaderboard for Best Manufacturing Company based on our employee feedback 72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic No day is the same at Ontic; we have doubled in size over the last couple of years and are still in rapid growth. We attribute our success to empowering colleagues to create the opportunity, fostering an environment of autonomy where we ask for forgiveness, not permission. Our values Our values are intrinsic to everything we do: We share a common sense - we’re a global family of specialists with a shared passion for precision. We have the freedom to choose - we’re challengers and innovators with the freedom to think differently and challenge the status quo. We create the opportunity - we’re change-makers with a clear direction and can-do spirit. We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!