Position : Care Coordinator (Domiciliary Care) Shifts Available : Monday to Friday, 37.5 hours per week, with availability to be on call or work weekends where necessary Why Work with ICare Group? Refer a Friend Scheme: Earn £125 for both you and your referral through our 'Refer a Friend' Scheme (terms and conditions apply). Quarterly and Annual Carer Awards: Get rewarded for your commitment to ICare with our Carer Awards. Blue Light Card: Enjoy discounts at hundreds of high street retailers and well-known brands. We will reimburse the cost of your Blue Light Card! Employee Assistance Programme: Access free, practical, and impartial support for you and your family. Mileage Allowance: We offer a mileage allowance to cover the costs of travel during your visits. Toll/Bridge/Tunnel Costs Covered: We cover costs incurred if you need to take a toll road, bridge, or tunnel route to and from your ICare place of work (terms and conditions apply). Uniform and Infection Control Equipment: Full uniform provided, including free infection control equipment. Dedicated People and Wellbeing Team: Access to a supportive team focused on your wellbeing. Comprehensive Training: Receive Fast-track training, paid induction, and 3 days of on-the-job shadowing. We offer ongoing development, with opportunities to advance your career. Growth Opportunities: We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement. Supportive Environment: ICare Group fosters a collaborative environment where your skills and dedication are recognised, appreciated, and rewarded. Champion Sustainability in Healthcare : We’re leading the way in environmentally responsible healthcare and are committed to reducing our environmental footprint. Through our Carbon Reduction Plan, we've cut emissions by 88.8% since 2019 and are on track to achieve Net Zero emissions by 2030. Weekly or Fortnightly Pay and Pension: Most of our sites enjoy the stability of weekly or fortnightly pay and contribute to our stakeholder pension plan. What You Will Do: Coordinate Home Care Services: Manage and coordinate home care services to ensure efficient delivery and high standards of care. Support Care Management: Assist in maintaining records, producing reports, and investigating complaints from service users and employees. Produce Staffing Rotas: Create and manage weekly staffing rotas to ensure adequate coverage and support. Operational Awareness: Stay informed about current operational issues and methods. Ensure compliance with health and safety regulations, emergency procedures, and company policies. Emergency Duties: Undertake out-of-office duties when necessary, including providing emergency hands-on care, on-call duties, attending social events when required, and offering emergency telephone assistance to care staff. Additional Duties: Perform other duties as requested to support the branch’s success. What We are Looking For: Qualifications: NVQ/QCF 3 (or working towards) in Health and Social Care or related field. Experience: Previous experience in a similar role within the domiciliary care sector. Quality Assurance Skills: Proven ability to monitor and improve quality standards, develop new processes, and ensure compliance with regulations. Leadership Skills: Proven ability to effectively lead, delegate, and mentor staff. Experience in Care: Previous experience in a care role, with a genuine passion for helping others is essential. Excellent Communication Skills: Excellent communication skills with a compassionate and empathetic nature. Organisational Skills: High level of organisational skills and reliability with the ability to manage staffing rotas and multiple responsibilities. Flexibility: Willingness to work on a flexible schedule, including weekends, and adapt to the varying needs of our clients. Diligence: Ensure that all care tasks and wellbeing checks are managed with care and professionalism. Background Checks: Willingness to undergo necessary background checks. Availability: Ability to work in the office and deliver home care when required. Weekend Availability: Ability to work on weekends as required. Valid Driver’s License: A clean, valid driver’s license and reliable vehicle are required. Work Related Car Insurance: Hold or willing to obtain work related car insurance. INDHCW