Our client is a leading distributor of promotional clothing and accessories, supplying businesses, brands, and organisations across the UK and Europe. They partner with well‑known global apparel brands to provide a wide range of high‑quality products. With a focus on innovation and digital growth, they continue to invest in their e‑commerce platforms and technology to make it easier for customers to do business with them.
They have an exciting opportunity to join a growing e‑commerce team, supporting various online platforms.
This role is ideal for someone with a strong interest in technology, data, and e‑commerce. You'll receive hands‑on training and support while developing your skills across digital platforms, systems, and customer engagement.
What You'll Be Doing
* Provide first‑line support to customers using our e‑commerce platforms
* Help customers understand and get the most out of platform features
* Support onboarding of new customers and guide them through setup
* Respond to queries via phone and email in a clear and professional way
* Troubleshoot basic website and system issues, escalating where needed
* Assist with account administration (setups, payments, renewals)
* Work with spreadsheets to support data updates and accuracy
* Support testing of website issues and fixes
* Help identify ways to improve customer usage and experience
What They're Looking For
* Strong communication skills and confidence speaking with customers
* Interest in technology, e‑commerce, or digital systems
* Willingness to learn and develop new skills
* Good IT skills and attention to detail
* Problem‑solving mindset and a proactive approach
* Positive attitude and ability to work as part of a team
* Good knowledge of Excel
Desirable (Not Essential)
* Graduate in an IT related subject
* Experience working with websites, e‑commerce platforms, or CMS systems
* Any exposure to customer service or support environments
Why Join Them
* Full training and development in e‑commerce and digital systems
* Exposure to platforms such as PIM, ERP, and integrations
* Opportunity to build a long‑term career in a growing digital team
Salary will start on £27k this will increase to £30k after 6 months.
Hours are 9am - 5.30pm Monday - Friday.
23 days holiday + your birthday off as extra (holidays increase with service).
This is an office based role.
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