Job Description
As an Account Manager, you will play a key role in developing and maintaining strong, long-term relationships with a portfolio of customers. Acting as a trusted advisor and primary point of contact, you will support customers throughout their lifecycle.
Reporting to the Manager of Account Management, you will collaborate closely with a wider team of Account Management specialists to deliver an excellent customer experience. You will proactively manage customer needs, resolve issues efficiently, and ensure customers gain maximum value from the Radius Telematics product and service portfolio, while contributing to upsell, cross sell and retention objectives.
What do we expect of you?
* Own customer growth by supporting onboarding, training, and the adoption of best practices to maximise business value and return on investment.
* Drive upsells and cross-sell campaigns, enabling customers to take greater advantage of the Radius Telematics product and service portfolio while building longer-term contractual relationships.
* Act as the primary point of contact for customers, ensuring queries and issues are managed efficiently and directing customers to appropriate support resources where required, maintaining trust and long-term relationships.
* Support the creation of customer references, case studies, testimonials, and referrals from the assigned customer portfolio.
* Act as a customer advocate by gathering feedback, understanding customer needs and industry trends, and communicating insights back to internal teams.
* Work closely with internal teams to manage escalations and ensure timely resolution of critical customer issues.
* Collaborate with the sales team to support prospect engagement and promote new products, features, and enhancements.
* Resolve customer issues and complaints professionally to
What you can expect from us:
Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.
Benefits:
* 25 Days annual leave
* Excellent training and coaching
* Opportunities for ongoing development and progression
* Life assurance
* Competitive base salary
* Rewarding commission scheme
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Additional Information
Still Curious?
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.