A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.
We are excited to offer the opportunity to join Performance & Informatics as Office Manager.
The post holder will be responsible for ensuring the efficient and effective operation of the Performance and Informatics (P& I) department on a day-to-day basis. This includes delivering comprehensive clerical and secretarial support, proactively addressing operational issues, and exercising sound judgement within their remit. They will ensure compliance with agreed standards and performance targets in line with departmental, Trust, and national policies and procedures. Acting as a key point of contact, the post holder will provide expert advice and guidance, manage enquiries, and coordinate the preparation of agendas, reports and minutes, ensuring timely follow-up actions are completed.
The post holder will be expected to appropriately manage confidential, complex and sensitive information concerning staff and the Trust as a whole, exercising discretion and upholding high professional and ethical standards at all times. There is no direct line management responsibility included within this role.
P&I work cross functionally to support the Trust's operational delivery of both national and internal targets which ensures the highest standards of patient care are delivered. A robust Performance Management Framework is embedded across UHCW that tracks and evaluates progress and supports both operational and clinical governance frameworks.
Responsibilities
* Act as the first point of contact to ensure the efficient and effective operation of the Performance and Informatics (P&I) department.
* General office management, logging office repairs, arranging cleaning, managing stationary and stock, and facilitating compliance to Trust audits.
* Purchase order creation and invoice processing.
* Management of Trust Performance Review meetings, including recording actions and dissemination of these to relevant stakeholders.
* Management of P&I committee structures and forums.
* Co‑ordination of attendance of both internal and external meetings required by the P&I Senior Management Team (SMT), and dissemination and action tracking of key actions for P&I SMT.
* Secretarial support for P&I internal meetings, including printing and binding of reports/papers.
* Daily management of the generic directors’ inbox and diary (Outlook), and sending department‑wide communications on behalf of the director.
* Undertake any other duties as required in accordance with the grade and nature of the post.
* Undertake any project work, including obtaining information from the internet, collating and reporting data to produce reports, spreadsheets and presentations using Trust IT systems, ensuring all data is accurate per Trust guidelines and sharing ideas for potential service improvement.
* Develop and maintain good working relationships across the P&I department and multiple colleagues across the Trust.
* Take responsibility for own workload, scheduling and prioritising tasks, arranging meetings, and collaborating with other staff to meet agreed deadlines.
* Participate in appropriate training and development activities and maintain a good understanding of available new technologies and techniques.
* Be a flexible member of the Performance and Informatics Department, providing assistance to other staff and covering work during periods of absence or peak workloads, and be prepared to cover other roles as needed for career development.
* Develop and maintain a high level of knowledge and expertise in NHS information standards and definitions.
Meetings
* Provide full meeting facilitation for P&I’s internal and external meetings.
* Attend P&I meetings, taking and transcribing complex minutes and action notes for approval, ensuring decisions are recorded, referenced, and appropriate follow‑up actions are taken.
* Ensure that P&I meetings and events have a forward‑look programme and action matrix, which is monitored.
* Maintain the corporate style of reporting for management committees, including agenda, papers, and minutes.
* Maintain strict confidentiality relating to P&I SMT’s business, ensuring papers and minutes are only circulated to authorised persons and are stored and archived securely (hard copy and electronic).
* Organise a schedule of Performance Review dates for the forthcoming year, maintaining a robust plan that specifies when papers need to be received and distributed to meet statutory requirements.
* Compile meeting agendas to reflect agreed actions and the annual schedule of business, liaising with senior managers and directors to obtain reports, checking they are in the correct format and in good order prior to approval by the Director of Performance and Informatics.
* Maintain committee attendance records and schedules of business, and progress‑chase actions as required.
* Book meeting rooms, facilities, and refreshments for management committees, ensuring rooms are suitably organised.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Please note this post is not eligible for sponsorship
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
This advert closes on Tuesday 9 Dec 2025
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