Ob Title: Service Advisor
Location: Prestige dealership – Gatwick
Salary: £30,000 - £31,200 basic (OTE £41,200)
Hours: Monday to Friday – no weekends
We’re seeking a motivated and customer focused individual to join our clients Service Team at their showroom in Gatwick, helping them deliver an exceptional experience to every customer.
As a Service Advisor, you will play a crucial role in ensuring the seamless coordination between the customer and our workshop whilst their vehicle is booked in for service. You will act as a liaison between customers and technicians to facilitate a smooth process while upholding high-quality standards and customer satisfaction.
Service Advisor responsibilities will be as follows:
* Take bookings for service work via website contact, telephone or face-to-face at Service Reception, obtaining all information required and communicating this effectively to the workshop
* Schedule service work to fulfil customer requirements and maximise workshop utilisation
* To ensure the effective use of courtesy vehicles to maximise customer service
* Upsell additional services or products that may benefit the customer’s vehicle performance or longevity.
* Handle payments accurately and efficiently, maintaining a balanced account drawer.
* To inform customers in instances where additional work is required or problems arise and gain their authority to proceed
* To ensure the full completion of service documentation and maintain accurate customer data
Skills required for Service Advisor:
* Strong customer service skills with a focus on building rapport and trust with clients.
* Proficient in cash handling procedures, ensuring accuracy in transactions.
* Basic mechanical knowledge to effectively communicate technical information to customers.
* Experience in upselling services or products is highly desirable.
* Excellent communication skills, both verbal and written, with an ability to explain complex information clearly.
* Strong organisational skills with attention to detail, capable of managing multiple tasks simultaneously.
* Ability to work collaboratively within a team environment while also being self-motivated.
Benefits:
* Monday – Friday working hours for our Aftersales teams!
* 24 days’ annual leave (increasing to 29 with service) + your birthday off!
* Pension Scheme & Life Assurance
* Cycle2Work programme
* Holiday Buy & Sell Scheme
* Tech & Travel Purchase Scheme
* Enhanced Parental Leave
Please know that once you have applied for the Service Advisor job, more in-depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!
Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY – alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail