JOB PURPOSE
:
The overall purpose of the role is to support Cleaning Service Locality Manager and Senior Cleaning Team in the delivery of a high quality cleaning service which provides value for money, supports the delivery of Departmental policy and is consistent and integrated in approach across all areas of the EA.
Main Duties and Responsibilities:
1. Line management responsibility for the supervision and direction of cleaning supervisors across a multi-site cleaning service.
2. Allocate work areas to cleaners and building/cleaning supervisors to ensure the delivery of a quality service.
3. Develop and implement schedules of work and cleaning practices to ensure optimum performance within each location.
4. Monitor and review staffing levels in individual locations and report any changes.
5. Participate in the recruitment and selection of permanent and temporary cleaning staff.
6. Participate in absence reviews, disciplinary and grievance meetings as necessary.
7. Consult and negotiate with trade unions, principals and location managers on issues relating to changes in terms and conditions of employment and variations to the cleaning service provision.
8. Prepare and update induction documentation.
9. Deliver induction training to all newly appointed Cleaning Service staff.
10. Identify training needs based on the Service’s and the EA needs.
11. Develop training materials and organise training courses for Cleaning Service staff.
12. Organise and deliver training to cleaners, cleaning supervisors and building supervisors in accordance with the appropriate standards and Health and Safety legislation to ensure safe and efficient working practices.
13. Evaluate training programmes and amend programmes as necessary.
14. Determine appropriate performance standards and ensure that the Cleaning Service maintains a quality service based on the specification and service level agreements.
15. Carry out continuous monitoring of the Cleaning Service standards within individual locations and assess individual work performance.
16. Prepare inspection reports and consult with Cleaning Service staff, Principals and location managers to ensure optimum performance.
17. Respond promptly to problems and agree appropriate remedial action with client and Cleaning Service employees as appropriate.
18. Organise and carry out in-depth cleaning at locations as required in order to improve and sustain Cleaning Service quality standards.
19. Inform the Locality Manager and line managers on cleaning issues related to specification delivery.
20. Review and maintain the risk assessment portfolio for the Cleaning Service.
21. Carry out surveys and classify all areas in order to determine cleaning hours and assessment of location requirements.
22. Determine and assess needs in response to changes in the estates area and amend hours, work schedules and cleaning areas accordingly.
23. Co-ordinate the maintenance/repair and delivery of cleaning machinery when necessary.
24. Organise and co-ordinate the Cleaning Service in response to specific requests such as new school openings, additions to existing accommodation, DE inspections etc.
25. Produce reports on operational issues for the Locality Manager as required.
26. Provide cover for the Locality Manager as required.
27. Undertake administrative duties associated with the post.
28. Carry out, at an appropriate level, such other duties as required by the Locality Manager.