Ref: PX9DF
Location: Manchester M1
Hours: Monday to Friday 7am-4pm
Pay: £25.26ph paid weekly via umbrella
Duration: Ongoing Contract – Long Term
Duties
Establishing great relationships with our customers and inspiring the team to take full ownership of all FM services are key to this role as well as driving the FM Customer service agenda across our service teams.
• To lead the Service teams and to be responsible for the provision of all FM services
• To manage the IFM service delivery in a profitable and credible way whilst endeavouring to exceed customer expectations and resolving any customer queries
• Through smarter working and goal setting identify and implement efficiencies
• To ensure compliance with the Quality Management System and be instrumental in leading and implementing the procedures and instructions with particular attention to the areas of responsibility indicated in the contract and wider customer environment
• To keep close professional contact with customers and monitor customer satisfaction
• To coordinate the output of all service streams across London ensuring consistent high levels of service delivery
• To unify the teams and to set common goals for all to achieve whilst creating a more efficient integrated team.
• Work alongside the Account Director, Senior Leadership Team, Head of FM and Regional Managers to delivery first class FM services
• To be responsible for the IFM service teams leading the service delivery across the region
• To manage and monitor FM services to ensure the expected standards are maintained in line with contractual standards
• Review existing workflows and procedures and deliver improvements as necessary
• Undertake regular site safety and site compliance inspections in line