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WIN04049 B&Q Totton Customer Service Home Delivery Driver, Southampton
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Client:
Wincanton
Location:
Southampton, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
760095119412
Job Views:
5
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Key Responsibilities:
* Provide a professional driving service and meet and exceed the expectations of our customers.
* Ensure the customer promptly receives their deliveries in excellent condition every time.
* Engage and build a rapport with customers, ensuring a consistent positive message, dealing with queries in a polite and effective manner by phone and face to face
* Accurate and efficient completion of the delivery of stock to customer’s room of choice in a safe and efficient manner.
* Ensure correct and accurate completion of documentation in line with customer legislation and company policies and procedures.
* Responsible for the Health and Safety of themselves and others, completion of dynamic risk assessments, adhering to safe working practices and the Health & Safety at Work Act, including accident, incident and damage reporting.
* Ensuring compliance with Transport driving regulations and working time regulations
* Attending any relevant training as required to ensure you remain fully equipped to perform your role effectively and to assist in the development of continuous improvement.
Experience & Qualifications
* You must hold an in date valid Class 2 licence.
* You must hold an in date valid CPC licence.
* You must hold an in date Digi Card.
* You must have no more than 6 points on your current licence.
* Be smartly presented at all times and have excellent customer service skills and be detail focused.
* Be flexible in relation to shifts and duties with excellent time-keeping.
* Be able to provide a time critical delivery service in line with targets agreed with customer and Wincanton.
* Previous retail and commercial driving experience is desirable.
* Multi drop experience is desirable.
* DBS check will be undertaken.
Due to the nature of the work heavy lifting is required. This includes repetitively handling bulky, weight items as part of a two-person team on a daily basis – washing machines, kitchen units, kitchen worktops. It is therefore essential that the successful applicant is capable to carry out this nature of work.
We really value our people and offer a friendly working environment, a focus on developing your skills and a competitive salary.
Benefits include:
* B&Q 20% discount card (once completing satisfactory probationary)
* Employee Assistance Programme
* Training and development opportunities including Customer Service training, management training programmes, management opportunities.
* Uniform
* Access to a company pension scheme with employer contributions and other optional schemes you may wish to join.
These are just some of the reasons which make Wincanton a great place to work!
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