Onsite IT Support Engineer
Join NSC Global as an Onsite IT Support Engineer. We are gearing up for a project starting in the next 2 months and are looking for candidates interested in joining us in the near future. If you are thinking about making a change, but not quite ready, please review the details below and apply online. We will reach out once we start the recruitment activities.
Responsibilities
* Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management.
* Windows Client Administration.
* Build and install PCs, telephone systems, wireless networks, and peripheral devices related to desktop infrastructure.
* Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
* Identify, log and resolve technical problems with software applications or network systems.
* Identify potential changes and system improvements to present to technical teams.
* Collaborate with the Technology team to ensure efficient operation of the organization’s desktop computing environment.
* Administer and resolve issues with associated end‑user workstation network software products.
* Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
* Basic experience in supporting network devices and servers in a business environment.
* Ensure work is carried out within agreed service levels.
* Explain and document technical issues clearly to technical teams and business stakeholders.
* Have proven track record with Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune, etc.
* Be proactive and passionate about EUC, with strong interpersonal and time‑management skills.
* Strong capabilities in Windows 10/11 support, migration & deployment.
* When necessary, liaise with third‑party support and PC equipment vendors.
* Perform related duties consistent with the scope of the position.
* Hands‑on experience in end‑to‑end Desktop/Laptop life‑cycle management.
* Desire to work in a Global delivery environment.
* Communication and analytical skills.
* Provide on‑site technical support, resolving hardware, software, and network issues.
* Install, configure, and maintain computer systems and related equipment.
* Diagnose and troubleshoot technical problems using analytical and problem‑solving skills.
* Train and educate clients on how to use new technologies and software.
* Document technical issues and solutions for future reference.
* Maintain a positive and professional attitude while interacting with clients.
* Stay up to date with the latest technology trends and advancements.
Qualifications
* Bachelor’s degree in Computer Science, Information Technology, or a related field (may not be required in all cases).
* Minimum 3 to 5 years of experience in technical support, preferably onsite.
* Strong understanding of computer hardware, software, and networking concepts.
* Excellent communication and interpersonal skills.
* Ability to work independently and solve problems effectively.
* Excellent time‑management and organizational skills.
* Valid driver’s licence and willingness to travel to client sites (preferred).
* Experience with specific industry‑related technologies.
* Certifications such as CompTIA A+, Network+, etc.
* Bilingual or multilingual skills (local language skills preferred).
Technical Experience
* Microsoft Client OS (Windows 10, 11)
* Active Directory & its services, DHCP, DNS
* Print and File Share services
* Hardware break‑fix
* Patch Management
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industry
IT Services and IT Consulting
Location
Lincoln, England, United Kingdom
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