1st / 2nd Line Support Engineer MSP
Whitstable, Kent
£28,000 £32,000 depending on experience
Must have Full Driving licence
* Are you currently working in IT support and looking to strengthen your technical skills within an MSP environment?
* Do you enjoy troubleshooting across Microsoft 365, desktop, networking, and user support issues?
* Are you looking for a role where you will gain broader exposure, support real clients, and continue progressing technically rather than getting stuck on the same tickets every day?
If so, this could be an excellent next step.
We are working with a growing Managed Service Provider based in Whitstable that supports a wide range of SME clients across Microsoft 365, cloud, networking, and modern workplace technologies. They are looking for an additional engineer to join the support team and help provide day-to-day technical support across their client base.
This role would suit somebody operating at strong 1st Line or early 2nd Line level who wants to continue developing technically within a supportive MSP environment.
The Opportunity
You will join a collaborative technical team supporting a variety of external clients across different environments and technologies. The role offers strong technical variety and exposure across Microsoft 365, desktop support, networking, cloud technologies, and infrastructure support.
You will work closely with more senior engineers and gain hands-on exposure to project work as your experience develops.
What you will be doing
Providing 1st and 2nd line technical support to external clients
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
Troubleshooting Microsoft 365 and Windows desktop issues
Supporting users across desktop, laptop, mobile, and modern workplace environments
Managing Active Directory and user administration tasks
Supporting Intune and endpoint-related issues
Assisting with networking issues including DNS, DHCP, TCP/IP, Wi-Fi, and connectivity troubleshooting
Escalating more complex issues to senior engineers where required
Maintaining accurate ticket notes and documentation
Visiting client sites when required
Supporting project delivery work as your skills develop
Technologies you will work with:
Experience in some of the following would be beneficial:
Microsoft 365
Windows desktop environments
Active Directory
Intune / endpoint management
Basic networking fundamentals
DNS / DHCP / TCP/IP
Firewalls, switches, and Wi-Fi troubleshooting
Helpdesk / ticketing systems
Printers and end-user hardware
You do not need experience across everything.
Solid technical fundamentals, good communication skills, and the right attitude are more important. xsngvjr
What they are looking for
Experience within a 1st Line or 2nd Line IT support role
MSP experience would be highly beneficial
Strong customer service and communication skills
Good troubleshooting ability and willingness to learn
Organised and comfortable managing support tickets
Somebody professional, reliable, and helpful
Full UK driving licence and access to your own vehicle is essential
What is on offer
Supportive MSP environment with technical progression
Exposure across Microsoft 365, networking, cloud, and infrastructure technologies
Opportunity to gain broader technical experience and project exposure
Growing business with a collaborative team culture
£28,000 £32,000 depending on experience
If you are currently working in IT support and want a role where you can continue developing your technical skills within a modern MSP environment, this is well worth a conversation.