As an Industrial Automation Engineer, you will join the ShopFloor Support Team and be part of a team supporting manufacturing critical applications.
Key responsibilities:
* Work closely with the support team to understand issues and provide solutions within the defined time frame.
* Provide technical guidance and support to team members.
* Communicate effectively with key stakeholders to provide regular updates and ensure customer satisfaction.
* Develop permanent solutions to recurring issues and application performance problems.
* Maintain high-quality and accurate support documentation.
* Create and share knowledge and information with team members and the company.
Key experience:
* Experience with MES/SMO technology.
* Knowledge of Aveva Wonderware InTouch, PLC, SCADA, HMI.
* Experience with machine integration is an advantage.
* Good understanding of COTS manufacturing IT applications.
* Experience integrating factory automation layers with MES.
* Excellent verbal and written communication skills, with the ability to interact professionally with diverse groups, including executives, managers, and subject matter experts.
* Knowledge of machine integration via OPC and various interfacing protocols.
* Knowledge of PLCs, SCADA, sensors, IIoT devices, and Aveva Wonderware InTouch.
* Knowledge of ITIL processes is beneficial.
* Ability to coordinate communication between suppliers, OEMs, and business stakeholders.
* Track and report progress to stakeholders.
* Experience working with ServiceNow and knowledge of Incident, Problem, Change, SLM, and Knowledge Management processes.
* Free services are subject to limitations
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