System Coordination Centre (SCC) Admin - Band 4
ONLY THOSE CURRENTLY SUBSTANTIVELY EMPLOYED BY AN NHS ORGANISATION IN THE EAST OF ENGLAND MAY APPLY. ALL OTHER APPLICATIONS WILL NOT BE CONSIDERED.
The System Co ordination Centre (SCC) Administrator provides essential administrative and coordination support to ensure the SCC operates effectively on a day to day basis. The role supports teams monitoring demand, capacity and pressures across urgent and emergency services, ensuring information is accurate, timely and well organised.
Key responsibilities include preparing and updating reports, trackers and spreadsheets; supporting system calls and meetings through coordination, note taking and action tracking; and ensuring information is shared clearly with appropriate stakeholders. The role maintains up to date records, dashboards and workflow systems to support informed decision making.
You will manage a varied workload in a fast paced environment, prioritising tasks, responding to requests and meeting deadlines. You will work closely with colleagues across teams and organisations, handling information sensitively in line with governance and confidentiality requirements.
The role also contributes to service improvement activity, supporting updates to procedures and developing more efficient ways of working. Strong organisational skills, confidence with IT systems, attention to detail and a willingness to learn are essential.
Main duties of the job
This is a great opportunity to join a busy, supportive team at the centre of how urgent and emergency care is coordinated across Essex. As a System Co ordination Centre (SCC) Administrator, you will help teams share accurate information, stay organised and respond effectively to day to day operational pressures.
Working in a fast paced environment, you will provide administrative and coordination support including preparing reports, updating trackers, supporting meetings and ensuring information is shared clearly and on time. Your work will help decision makers understand current pressures and priorities through accurate data and timely information.
No prior NHS experience is required. We are looking for people with strong administrative, organisational and communication skills who are confident using IT systems and able to manage multiple tasks calmly and professionally.
In return, we offer a welcoming and inclusive workplace, training and development opportunities, and the chance to contribute to meaningful work that supports patient care and service delivery across the system.
Job responsibilities
ROLE PURPOSE / SUMMARY
The proposed Essex Integrated Care Board (ICB) will be a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Essex. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the proposed Essex ICB will focus on improving population health outcomes, health equity and smarter resource allocation.
Supporting the real-time coordination of services across the health and care system. Acting as a central point of contact during periods of operational pressure, the postholder facilitates effective system-wide communication, monitors and logs key actions, and supports escalation processes against the OPEL framework. Responsibilities include managing the System Co-ordination Centre and Single Point of Co-ordination inboxes, maintaining accurate records, and working closely with senior teams to ensure smooth operational delivery. The role demands strong organisational skills, attention to detail, and the ability to perform effectively in a fast-paced, high-pressure environment.
As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support the head of Unplanned Care Commissioning / Head of System Co-ordination Centre in delivering on the three fundamental shifts set out in the NHS 10-year plan:
* From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.
* From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.
* From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.
KEY DUTIES AND RESPONSIBILITIES
To deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below:
Policy and service development
* Support implementation of policy and / or service developments related to urgent and emergency care
* Support team to ensure compliance with relevant ICB policies
* Completes surveys or evaluations to support project delivery
Strategy and analysis
* Helps present insights and reports relating to urgent and emergency care, drawing on complex data, that can be used to inform decision making and delivery
* Use of data and insight to contribute to reporting, including performance management, financial and quality reporting against agreed contractual or project deliverables
Planning and organisation
* Support development and delivery of project plans relating to urgent and emergency care, helping develop effective arrangements to support governance, risk management, escalations and reporting
* Support coordination of meetings and events to support delivery of project plans
* Capturing effective minutes, actions and decisions from meetings and events
* Manage competing priorities, prioritizing own resources to effectively deliver agreed tasks or projects
* Ensure accurate reporting and records management
Communications and Partnerships
* Work collaboratively, modelling inclusive, respectful and compassionate behaviours
* Supports development of high quality written and verbal briefings
* Regular use of email and phone communications to deliver administrative tasks
* Build strong, trust-based relationships across the team and ICB as needed
* Work effectively in multi-disciplinary teams to help deliver agreed projects / manage directorate
* Effective management of complex, sensitive and challenging information
Financial and resource management
* Supports monitoring of budget for unplanned care
* Supports administration for the procurement of relevant services
Team management and capability building
* Work as an effective team member, undertaking training as required
* Support the effective transition of relevant functions to new portfolios within or beyond the ICB to support the new NHS operating model, in line with the requirements of the Model ICB Blueprint
* Work collaboratively with system partners to facilitate transitional arrangements
* Maintain a focus on quality, safety and affordability during transition
* Supporting effective Information Asset Management for the team
Other
* Primarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetings
* Expected to be physically on site and part of a of a 7-day working rota, this may be in the ICB office, or in a partner location as required
* Able to use software required to develop report, including ability to deliver high quality documents through Microsoft suite (word, power point, excel) SHREWD Resilience, Fresh Serv and other provider patient flow software systems.
Flexibility and evolving responsibilities
As the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organization, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures.
KEY RELATIONSHIPS
The post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with:
* Team members
* Finance business partners
* HR business partners
* Information Governance Team
* Business Managers
Person Specification
Qualifications
* Diploma level qualification or equivalent level of experience in relevant role
Personal Attributes and Values
* Personal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wider health system
Governance and Assurance
* Experience handling confidential or sensitive information appropriately
* Understanding of the importance of following policies, procedures and instructions
* Ability to maintain accurate records and documentation in line with organisational requirements
Experience
* Experience working in an administrative or office based role, providing organized and reliable support
* Experience coordinating meetings, preparing agendas and producing accurate notes or minutes
* Experience managing information, records or data with a high level of attention to detail
* Experience working in a fast paced environment with competing priorities
Partnerships & Communities
* Experience working with colleagues from different teams or organisations
* Ability to communicate clearly and professionally with a range of people
* Confidence building positive working relationships and supporting collaborative working
* Ability to gather, update and present information clearly to support decision making
* Experience maintaining reports, trackers or spreadsheets to agreed standards
* Understanding of the importance of accurate data, reporting and audit in supporting service delivery
People & Culture
* Ability to work effectively as part of a team and contribute positively to team objectives
* Demonstrates inclusive, respectful and professional behaviours when working with others
* Willingness to learn new systems, processes and ways of working
* Ability to remain calm, organised and professional under pressure
£28,392 to £31,157 a year plus, fringe London allowance
We welcome applications from all backgrounds, including people of all ages, disabilities, sex, gender identity or expression, race or ethnicity, religion or belief, sexual orientation or personal circumstances. Our policies ensure all applicants are treated fairly and consistently throughout the recruitment process, including consideration of reasonable adjustments for disabled applicants.
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