Overview
Join to apply for the Control Centre Coordinator role at Cambridge Service Alliance.
The Estates Division is responsible for the management and maintenance of the University's diverse and historic estate. We are seeking a highly organised and proactive Controller Centre Coordinator to join our Control Centre team, which plays a vital role in delivering a responsive and effective helpdesk service across the University. This is a fantastic opportunity to contribute to the smooth running of one of the world's leading universities.
Responsibilities
* Capture and accurately record customer service requests and updates in the CAFM system using multiple communication channels
* Monitor the progress of work orders, ensuring engineers' reports and certifications are received, reviewed, and matched appropriately
* Review service reports when required, identify necessary follow-on works and escalate to the Service Manager; raise and issue follow-on work orders accordingly
* Raise purchase orders to support invoice consolidation and, when needed, place occasional orders for goods in support of the purchasing team
* Ensure timely closure of work orders and proactively prompt colleagues to manage outstanding tasks, maintaining a clean and accurate CAFM system
* Contribute to the ongoing development and refinement of Control Centre processes, including workflows related to work orders, payments, purchasing, and supplies
* Ensure full compliance with established procedures and standards across all activities
* Clearly communicate process updates and improvements to customers, suppliers, colleagues, and stakeholders through both verbal and written channels
About You / Qualifications
* Experience in a control centre or helpdesk environment and familiarity with CAFM systems
* Clear communication skills and a strong customer service focus
* Understanding of work order processes, including raising, assigning, and closing tasks
* Strong organisational skills with the ability to manage a varied and busy workload with attention to detail
* Methodical approach to multitasking and problem-solving
* Ability to identify opportunities for process improvement and implement changes
* Proficiency in a wide range of IT applications and ability to adapt to new systems
Benefits
* Competitive pay with automatic service-related pay progression and annual cost of living increases
* Generous annual leave allowance
* Flexible and hybrid working opportunities
* Family-friendly schemes (e.g. maternity, adoption, shared parental leave, workplace nurseries)
* Auto-enrolment pension with generous employer contribution
* Travel benefits and retail discounts at over 2,000 stores
* Relocation support schemes
Click the Apply button to register an account with our recruitment system (if you have not already) and apply online.
If you have questions about this vacancy or the application process, please email Estates Division at EDR@admin.cam.ac.uk. Please quote reference BA47361 in your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society. The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
Apply online
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