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Mental health transport assistant

Maidstone
Secure Care UK - Bases
Transport assistant
Posted: 29 June
Offer description

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Mental Health Transport Assistant, Maidstone

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Client:

Secure Care UK - Bases


Location:

Maidstone, United Kingdom


Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

daf34af8d789


Job Views:

4


Posted:

25.06.2025


Expiry Date:

09.08.2025

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Job Description:

Mental Health Transport
Assistant – Full Time (40.3 hours/week)

Location: The Old Stables, Tonbridge Road, Mereworth, Maidstone, ME18
5LR

Reports To: Deputy Care Operations Manager (DCOM)

Job Type: Full-time

Shift Pattern: 4 on / 4 off (alternating between 4 days and 4 nights)

Pay: Blended rate of £13.14 p/h (Annual Remuneration starting from £27,580.26 based on expected hours)

If you’re looking for a rewarding role in Mental Health
Care, this is your opportunity! Working in healthcare allows you to make a
real difference in people's lives during their most vulnerable moments.

We are seeking compassionate and dedicated Mental Health
Transport Assistants to join our growing team. Experience is a bonus, but
not essential—full training is provided. We’re looking for empathetic
individuals who thrive in a team environment and are committed to providing
respectful, person-centred care.

This role involves far more than driving. You’ll be working
directly with patients, ensuring their safe and dignified transport,
often during mental health crises. Situations may require you to apply
de-escalation techniques and trained interventions, always prioritising patient
wellbeing.

This is a highly unpredictable
and emotionally demanding role, often supporting individuals in distress or
crisis. Candidates must demonstrate compassion, patience, and emotional
resilience. You will need to manage sensitive and sometimes distressing information,
adapt quickly to changing situations, and maintain professionalism in
high-pressure environments. In return, you will be part of a supportive and
inclusive team making a meaningful difference every day.

?
What You’ll Be Doing

You will support a range of transport needs involving
individuals detained under the Mental Health Act, including:

* Hospital transfers,
court or prison escorts, and medical appointments
* House extractions under Section 135,
working alongside police and mental health professionals to safely move
patients from their home to a place of safety
* Community assessments, supporting local
authority mental health reviews in people’s homes
* Bed watch services, where you supervise
and support admitted patients during hospital stays
* Suite Work, providing care and
supervision for patients held in psychiatric suites under Section 136 or
135, often for up to 24–36 hours

You will work in crews of two or more, rotating
between driving, escorting, and sitting with patients. We use secure,
specially-adapted vehicles under 3.5 tonnes, with larger Safe Area Vehicles for
more complex transfers.

?
Requirements

* Full UK Manual Driving
License (Required)
* Enhanced DBS certificate
within the last 3 years (Preferred)
* Strong communication
skills and ability to stay calm under pressure
* Team player with
resilience, empathy, and great attention to detail
* Minimum 12 months’
driving experience preferred

?
Who We Are

Secure Care UK was founded in 2013 in response to a national
need for safe and compassionate transport for individuals detained under the
Mental Health Act. We are the only Secure Patient Transport provider in the UK
meeting Restraint Reduction Network (RRN) standards. Headquartered in St
Leonards, we operate nationally and also handle some international transfers.
Celebrating 10 years of service in 2023, our core values remain: Patient
First, Respect, Openness, Unity, and Determination.

?
What We Offer

Training & Development

* Full induction including
de-escalation, physical intervention, handcuff training, and First Aid
* Additional specialist
training and NVQ Diplomas
* Career progression and
mentoring opportunities
* Company pension &
cycle-to-work scheme
* Refer-a-friend bonus
* Health Care Cash Plan
(after 6-month probation)
* Blue Light Card
eligibility
* Employee Assistance
Programme (from day one)
* Full uniform and
enhanced PPE
* Additional annual leave
after 2 years
* Wagestream financial
wellbeing platform
* Monthly Care Awards and
driver recognition schemes
* Suggestion scheme with
rewards for implemented ideas

Please Note

Due to the nature of our work, flexibility is essential.
Shifts may overrun or vary depending on patient needs.

Overtime is paid at £22 p/h, with enhanced pay (£1.20 p/h) for
work involving Place of Safety and Bed Watch.

Additional shift enhancements of £1.75 p/h may apply for call-ins or
extra shifts.

If you’re passionate about making a difference and
supporting people through challenging times, we’d love to hear from you. Apply
today and start a meaningful career with Secure Care UK.

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