Overview
A West Midlands company, renowned throughout the UK for its extensive and high-quality product ranges dedicated to the Plumbing & Heating Industries, is seeking a Quality & Technical Engineer to join their team in Sutton Coldfield, Birmingham. With ISO9001 certified factories and products holding WRAS, Gas, and OFTEC certificates, the company prides itself on quality and competitive pricing.
This is an excellent opportunity to join a successful and well-established business, with incredibly low staff turnover and a huge opportunity for long-term development for the right individual. The role offers comprehensive training, both in-house and externally, to ensure the right candidate is fully equipped to excel. There is also investment in obtaining industry-recognised qualifications if required.
Responsibilities
* Provide technical support and advice to customers.
* Maintain and create product information documents and databases.
* Support the QA & Systems Manager in maintaining third-party approvals.
* Assist the Customer Service team with technical information and phone cover.
* Attend industry events and exhibitions in a technical support capacity.
* Manage a dedicated technical support line for branded products.
* Visit customer sites as necessary.
* Collaborate with the Technical Sales Manager to develop customer requirements on product specifications.
Qualifications
* Professional telephone manner and effective face-to-face communication skills.
* Adaptable, willing to learn, and develop technical knowledge.
* Team player with the ability to use initiative.
* Experience in the plumbing and heating sector is preferable.
* Knowledge of quality systems and product approvals is desired.
* Strong IT literacy, including Word and Excel; Sage experience is an advantage.
* Enthusiasm for new technology and excellent organisational skills.
* Plumbing Diploma (training provided if required).
* Driving licence (preferable).
* IT literate.
About the role
A unique and engaging role awaits a technically-minded professional to support sales and purchasing functions, product specifications and quality. The role serves a national customer base across the UK and Ireland, with a supply base extending to the UK, Europe, and the Far East. This role is suitable for someone with a strong technical background in the plumbing and heating sector or a keen desire to learn. If you are enthusiastic, adaptable, and ready to take on a challenging yet rewarding position, this could be the perfect fit.
If this sounds like the Quality & Technical Engineer role for you, click apply now.
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