Ready to step up and shape outstanding community care? We’re hiring a Deputy Care Manager in SE London with one of the UK’s leading complex care brands. This is a permanent, full-time position, working Monday–Friday, 9am–5pm (with flexibility for occasional out-of-hours/on-call) and offering £38,000–£42,000 DOE. Why this role? Make a visible impact stabilising complex packages and improving outcomes across the community Join a high-performing team backed by robust clinical governance and national resources Lead, coach, and develop Care Coordinators while driving consistent, CQC-ready standards What you’ll do Own service assurance for complex/deteriorating packages; deliver rapid improvement plans Ensure CQC compliance and mitigate risks early through strong governance and documentation Act as first point of escalation; coach and performance-manage Care Coordinators Keep clients and families at the centre—clear communication, swift resolution of concerns Oversee rotas, crisis response, and continuity planning to maintain safe staffing Contribute to MDT reviews, funder meetings, onboarding, training reviews, and probation Monitor payroll accuracy and contract hours (e.g., OneTouch), liaising with Finance Take part in the on-call rota for urgent, unplanned events What you’ll bring 3 years’ experience as Senior Coordinator/Deputy Manager in domiciliary/community complex care Strong working knowledge of CQC standards, audits, and clinical governance Proven leadership: supervision, coaching, performance improvement Confident with documentation review, quality monitoring, and service improvement NVQ Level 3 minimum; Level 5 preferred or in progress IT literate; MS Office and familiarity with OneTouch (or similar) Keywords (to aid discoverability) Deputy Care Manager; Complex Care; Homecare; Domiciliary Care; Community Care; CQC; Rota Management; Clinical Governance; Service Assurance; Care Coordinator; London; SE London; Deputy Branch Manager (Complex Care) Apply now or call Ehsan at Leaders in Care on (phone number removed) for more information about this Deputy Branch Manager (Complex Care) role. REF: LICEA