About Native / Numa Stays:
ABOUT US
Native Places is a lifestyle hospitality company running serviced apartments and aparthotels for over 20 years throughout the UK. In July 2024, Native Places merged with NUMA Group, one of Europes leading digitalized hospitality operators.
This partnership combines NUMAs expertise in integrating innovative technology with Native's focus on creating exceptional aparthotels and apartment stays. Together, we aim to provide seamless, automated guest experiences, increasing operational efficiency while also providing that connection to our local communities.
As we continue our expansion, we are seeking a highly motivated Night Receptionist to join our team at Native Hyde Park - London.
Summary of Position :
Every night is different. Youll be responsible for the property overnight and making sure we meet our guests and visitors expectations and ensuring their safety. Youll be fundamental in creating a superb first and lasting impression of our property and central in creating the Native identity. Youll bring positive energy to each conversation, resolve issues quickly and effectively and make everyone feel welcome and appreciated.
Principle Duties and Responsibilities:
Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other team members, visitors, clients and guests.
Ensure the highest service and Guest Satisfaction level are met.
Respond quickly and courteously to guest concerns and questions, and takes prompt action to solve problems and/or document and convey other requests to the appropriate individual .
Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area of responsibility and reporting violations or infractions to appropriate individual .
Build positive and productive working relationship with colleagues and subordinates across the business.
Keep a fluent and co-operative communication and working relationship with all departments.
To have full knowledge and be able to act upon fire procedures of the building.
To take part in training and development for employees in front office procedures.
To promote a team environment which promote good employee morale and ensure a high level of commitment and Native brands.
Actively promote teamwork and two-way communication.
To have a full working knowledge of the PMS system and procedures are adhered to.
Ensure controls in terms of sales and billing are maintained at all times.
To be aware of daily in house business and up to date arrival/ departure figures at all times .
To attend departmental meting and contribute constructively.
Act as an ambassador for the business, whether face to face, in writing or by telephone to guests, visitors, and contractors at all times .
Experience:
Demonstrated ability to solve problems in a variety of practical solutions and follow standardized procedures.
Proficiency in customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts.
Excellent written and spoken English.
IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system)
Skills and Abilities:
Excellent relationship building skills, both with entirely new and long term residents.
Efficient and organised individual with excellent communication skills and has a sensitive, professional and well-mannered nature.
Works exceptionally well within a team dynamic and contributes to an established open culture.
Ability to build positive and productive working relationships with colleagues across Native.
As well as being able to call yourself a Native heres some of the other great benefits of working with us;
Employee discount on Native stays
6 days Company Sick Pay / year
Cycle to work scheme.
Number of Holidays increasing with years of service (1 day per year)
Birthday Holiday
Meals on duty
Employee of the month perks
Recommend a Friend scheme
If you're as passionate as we are about providing exceptional service, we'd love to hear from you!
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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