Join to apply for the Shift Lead role at Walgreens
We are seeking a highly skilled and experienced Shift Lead to join our team. The successful candidate will be responsible for opening and closing the store in the absence of store management, completing product returns and customer refunds, and modeling a distinctive and delightful customer experience.
Key Responsibilities
* Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
* Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
* Models and delivers a distinctive and delightful customer experience.
Customer Experience
* Engages customers and patients by greeting them and offering assistance with products and services.
* Resolves customer issues and answers questions to ensure a positive customer experience.
* Models and shares customer service best practices with all team members.
Operations
* Responsible for holding store keys to open and close without management as necessary.
* Assists with and coaches other team members to work with warehouse and vendor ordering process.
* Responsible and accountable for registering all related sales on assigned cash register.
* Assists manager or assistant store manager in reviewing order exceptions and assists in reverse logistics.
* Maintains accurate inventory counts and ensures proper signage is displayed at the store to support accurate pricing of products.
Requirements
* One year of prior leadership, supervisory, or retail key holder work experience.
* Must be fluent in reading, writing, and speaking English.
Preferred Qualifications
* Prefer the knowledge of store inventory control.
* Obtains and maintains valid PTCB certification or pharmacy license as required by state.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.
Salary Range: $17 - $19 / Hourly
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