Responsibilities
* Responsible for the timely collection of outstanding debt, ensuring efficient resolution of complex queries within the AXA PPP health business.
* Maintain a detailed log of outstanding recoveries to ensure full accountability of debt and consistent follow-up according to established guidelines, escalating issues promptly and investigate internal and external customer and broker queries to facilitate early resolution and debt settlement.
* Actively chase overdue premium debt across all business types through outbound calls to members, brokers, and groups to meet weekly and monthly collection targets.
* Collaborate with the team to proactively contact our Large Corporate Clients in ensuring they have everything required to make the payment.
* Build and maintain strong relationships with key stakeholders and customers, acting as a subject matter expert (SME) and supporting the resolution of complex, sensitive cases.
* Provide support to customers facing financial difficulties, offering the appropriate level of assistance.
* Regularly review processes to increase efficiency and adhere to the Credit Control policy and other regulatory guidelines.
* Support and assist Team Manager across all existing and new books of business which form part of the Credit Control suite.
Work Arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Role Summary
Join our Financial Operations team at AXA UK as a Credit Control Advisor on a 12-month fixed term contract. We're seeking a proficient credit control professional, ideally with experience in a financial recovery role, who is confident in managing multiple tasks, meeting tight deadlines, and making clear, quick decisions under pressure. If you're a delivery-focused individual who thrives in a dynamic environment and are committed to excellence, this could be the perfect next step in your career with us.
Qualifications
* Proven experience of working in a busy credit control team within a Financial Services organisation.
* Numerate and accurate.
* Prioritisation and organisational skills with an excellent attention to detail.
* Proactive, target and self-driven individual.
* Challenging and enquiring approach with strong influencing, negotiation, and persuasion skills - empathetic.
* Good interpersonal and communication skills.
* Computer literate - Word, Excel and Outlook.
* Experience with either SAP or CREST would be beneficial.
Additional Information
Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
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