Receptionist (Maternity Cover) Are you an organised, proactive professional who enjoys working in a fast-paced, people-focused environment? We’re looking for a Receptionist to join Aerial Direct on a maternity cover contract. In this varied and engaging role, you’ll be the welcoming face of the company - greeting visitors, supporting our teams, and ensuring the smooth operation of our offices. Alongside front-of-house responsibilities, you’ll also support the Facilities Manager with administrative tasks, supplier and contractor management, and day-to-day site operations. If you thrive on creating a positive experience for colleagues and visitors, enjoy a role with variety, and like being part of a supportive, high-performing team, this could be the perfect opportunity for you. What You’ll Be Doing Act as the first point of contact for employees, clients, and visitors - delivering a professional, confident, and welcoming reception experience Manage the reception desk, meeting rooms and bookings, and communal areas, ensuring the office is organised and welcoming Welcome and check in visitors, issue access passes, and provide refreshments Handle incoming and outgoing post and daily check-in reports, liaising with HR and department managers as required Support the Facilities Manager with day-to-day site operations, including contractor liaison Manage office procurement of stationery, merchandise, and consumables, balancing cost efficiency, quality, and sustainability Maintain supplier relationships, monitor service levels, and support cost-saving initiatives Update and manage our Facilities intranet pages, access pass systems, and compliance documentation Carry out health, safety, and compliance checks, including fire alarm tests and first aid equipment inspections Act as a First Aider and Fire Warden when required Provide general administrative and operational support, supporting company events and other ad hoc tasks What We’re Looking For Professional, approachable, and confident communicator with excellent customer service skills Highly organised and able to manage multiple priorities under pressure Experience in administration, reception, or operational support Competent user of Microsoft 365, including Teams, Excel, PowerPoint, and Word Previous reception or face-to-face customer service experience is desirable A proactive, solution-focused team player with a positive “can-do” attitude Willingness to take on a variety of responsibilities in a dynamic environment Why You’ll Love Working Here Be part of a supportive, professional team where your work is valued and makes a real impact Take ownership of a varied role blending people interaction, facilities, and operational support Enjoy a positive and welcoming workplace culture Make a real difference in ensuring Aerial Direct’s offices are safe, efficient, and a great place to work We exist to enable our customers to have the conversations that matter. We do this through effective partnerships and a great customer experience. Working at Aerial Direct isn’t just a career, it’s a decision to be better. It’s choosing to take on interesting work that challenges you. We can promise that your hard work will be rewarded and recognised, and you’ll be given the tools, training, and support needed to do a great job. We are proud to be one of the UK’s leading independent providers of telecommunications. We are equally as proud of our employees who have helped us become one of the largest O2 partners in the UK. Our Process Step 1: Is there a fit? You’ll have a chat with our Talent Acquisition team, talk through your past experiences and what it is you’re looking for from your career Step 2: Meet with your would-be manager, our Facilities Manager, and a member of the team to talk through your motivations, whilst also getting a feeling for Aerial Direct. You’ll run through a few scenario based questions, and get the opportunity to ask anything you’d like to learn about. Step 3: If it looks like a good fit from both sides, we’ll be looking to make you an offer! Our Values: All: We are one team enabling each other and the business to thrive Elite: We will be the very best that we can be for our customers and our colleagues Respectful: We show respect for our environment, our people and above all else, our customers Impeccable: We will deliver the best customer experience and service in all we do Agile: We’re always looking to be one step ahead, quick to move, and to anticipate our customers’ needs Limitless: We seek continuous improvement in order to grow and develop the business If you’re ready to take your customer service career to the next level and be part of something exciting, we’d love to welcome you on board. Apply today and start your journey with us! If you’re organised, approachable, and ready to be the welcoming face of Aerial Direct, we’d love to hear from you. Apply today to join us as our Receptionist (Maternity Cover) and help create a smooth, welcoming, and efficient office experience for everyone.