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Join to apply for the Customer Service Advisor role at Unipart
Hours: 37.5 hours per week, Monday to Friday
Contract: Permanent
Location: Alfreton (DE55 4QJ)
Salary: £25,416.00 per annum, plus 22 days holiday rising, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme
About The Job
Relationships mean everything to us, and this one is particularly special. Youll have an important part to play in healthcare success within a supply chain. Unipart as a logistics partner works with over 800 suppliers, delivering 4.5 million orders a year to Trusts nationally, as well as providing a home delivery service to private individuals and care homes.
Here at Unipart we dont just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart's Gate to Great training and development program.
As an office-based Customer Service Advisor youll work as part of Uniparts Customer Support Services Team delivering great customer service.
As Part Of Your Key Responsibilities Youll
* Receive and record in a precise manner, onto a call management system, internal and external enquiries resulting from the services provided by the NHS Supply Chain.
* Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines
* Make decisions on and process customer requests for direct issues of stock, urgent orders by liaising with all associated departments.
* Liaise with customers and manage return requests, making decisions on the timescale, value, suitability, and possible reallocation of the same, within Customer Service guidelines.
* Investigate missing orders and where necessary authorise customer credits within a given limit.
* Develop the relationship and lines of communication between NHS Supply Chain and customers.
* Advise customers of suitable alternative products and place orders where necessary on their behalf.
About You
Wed love you to have the following skills and experience, but please apply if you think youd be able to perform well in this role!
* Customer Service experience in a office/team environment (Desirable)
* Strong planning, organising and time management skills
* Excellent written and verbal communication skills
* Customer focus
* Eye for detail
* Strong Team Player
* Committed to achieving team objectives
* Self-motivated
* Keen to learn in an ever-changing environment
Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.
You may also have experience in the following: Customer Service Advisor, Customer Service Executive, Customer Service Officer, Customer Service Representative, Contact Centre Operative, Customer Service Agent, Call Centre Operative, Customer Support, Client Support, etc.
REF-222 426
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Administrative and Support Services
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