Job Description
We are looking for someone who embodies the ISS brand through warm engagement, strong service values and the confidence to anticipate and respond to guest needs.
As the first point of contact, you will play a vital role in creating a welcoming, safe and polished environment that reflects our commitment to high standards and outstanding customer care.
Key Responsibilities
1. Deliver a warm, friendly and professional welcome to all visitors.
2. Enhance the visitor experience by creating a positive, polished and engaging Front of House environment.
3. Anticipate guest needs and look for opportunities to elevate their experience.
4. Respond efficiently to personal requests such as printing boarding passes or charging mobile devices.
5. Work collaboratively with colleagues to maintain a caring, supportive and solution-focused environment.
6. Diffuse difficult or challenging situations using professionalism, empathy and common sense.
7. Take ownership of guests until they are collected by their host.
8. Organise, prioritise and manage daily tasks to support smooth Front of House operations.
9. Ensure all guests feel safe and secure while on site.
Professional and Personal Competencies/Qualifications
10. Passionate about delivering exceptional customer service.
11. Strong communication skills with the ability to engage at all levels.
12. Calm, composed and professional under pressure.
13. Confident multi-tasker with strong organisational and problem-solving skills.
14. High attention to detail and commitment to maintaining high standards.
15. Strong interpersonal skills with a high level of confidentiality and integrity.
16. Able to work independently, use initiative and prioritise effectively.
17. Willing to go the extra mile for clients, colleagues and visitors.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
#Becomewhoyouwant #Bepartofsomethingbigger #aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.