* Order processing
* Customer Services
* Office Administration
Sales & Product Advisor – Role Profile Duties include but not limited to:
* Liaising with customers via telephone & email
* Answer queries and obtain relevant information. Advising customers on order status e.g., stock availability, delivery updates etc.
* Printing of email orders, replying to customer via email
* Raising customer invoices, orders & works orders
* Using the company system to input sales orders whilst checking prices against customers own price list.
* Using the company system to raise works orders for production of manufactured items.
* Checking orders raised by other staff for errors such as delivery addresses, product codes and quantities, prices etc.
* Liaise with accounts where relevant to ensure customer account is up to date.
* Maintaining and updating sales and customer records.
* Liaising with production & warehouse team
* General office admin duties
* Managing the post, i.e. franking etc.
The candidate must be confident in answering telephone calls with a keen eye for detail and the ability to work in a fast-moving environment. Ideal Candidate:
1. Excellent computer and numeracy skills with good working knowledge of Microsoft office
2. Excellent organisational skills and commitment to detail an...