Productivity Business Partner - ISS (12 Month Fixed Term Contract)
We are looking for a driven and pragmatic professional to support on-account teams in delivering maximum efficiency across the business. This role will play a key part in deploying productivity programmes on site, ensuring accurate data capture, meaningful reporting and strong compliance through physical audits.
Working in a highly matrixed environment, you will liaise and influence across operations, account teams, programme leads, SMEs and frontline colleagues to embed best practice and deliver measurable performance improvement.
Key responsibilities:
* Support data capture, cleansing and analysis to ensure accurate productivity metrics
* Deploy productivity and efficiency programmes across identified sites and accounts
* Audit sites for compliance, identify gaps and develop action plans to address them
* Train and support on-site teams to embed productivity improvements at frontline level
* Work with programme leads to report progress and manage delivery against plan
* Engage and influence key operational stakeholders to deliver agreed outcomes
* Report progress, milestones and risks to senior stakeholders
* Support delivery of financial benefits for the business and the customer
About you:
* Experience within Facilities Management (outsourced or in-house)
* Strong interpersonal and influencing skills with a collaborative mindset
* Understanding of project management principles
* Tenacious, pragmatic and results-focused
* Customer service experience with a strong service-led mindset
* Ability to manage your own workload and prioritise effectively
* Flexibility and mobility, with countywide travel required
* Service line experience in cleaning, catering, security, workplace or engineering (desirable)