Responsibilities
* As a team member you will act as a main point of contact and offer the support required for Bereaved relatives via telephone and advise on the processes in place and provide reception service for the Bereavement Centre for patients, relatives and hospital staff.
* To act as the intermediary between Bereaved Families and Clinicians to resolve the concerns raised and arrange telephone calls or meeting.
* Oversee the completion of cremation forms and ensure full completion (as to the Standard required by the Crematorium).
* To enter and maintain all deaths onto the Bereavement Centre Database and update accordingly.
* To contact G.P surgeries were possible, ensuring they are aware of their patient's death.
* Track notes to the Bereavement Centre in accordance with the GEH policy.
* To arrange contract funerals, including preparing paperwork and liaising with Relatives, Funeral Directors, Chaplaincy and Mortician.
* To liaise with other hospitals when babies and children are taken to other hospitals for specialist post mortem, overseeing the correct completion of the appropriate paperwork needed.
* To arrange transport with the hospital contract funeral director for babies to be moved in a respectful sensitive manner.
* To arrange Chapel of Rest viewings of adults and babies during office hours in consultation with the mortician. Meet with family members and escort to the Chapel of Rest.
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