Role Purpose
As the Agricultural Service Manager, you will be responsible for the efficient day-to-day operation of the Service Department, covering agricultural machinery repairs alongside professional and domestic horticultural machinery. The role involves leading and managing service staff, maintaining excellent customer relationships, and ensuring departmental profitability. You will act as a key link between management, customers, and technicians, ensuring clear, accurate, and timely communication at all times.
Duties & Responsibilities
Oversee the daily running of the Service Department to ensure efficient workflow and high-quality service delivery
Lead, organise, mentor, and supervise service technicians
Plan and allocate work to technicians to maximise productivity and efficiency
Maintain strong customer relationships, handling enquiries, issues, and complaints in a professional and diplomatic manner
Manage departmental performance, including profit and loss reporting
Monitor service standards and ensure work is completed in line with company procedures and manufacturer guidelines
Manage staff-related matters confidently and fairly, in accordance with company policies
Maintain accurate service records, reports, and administrative processes
Essential Skills & Experience
Strong knowledge of agricultural and/or horticultural machinery (advantageous)
Previous people management or supervisory experience, ideally within a busy service environment
Understanding of profit and loss management and reporting
Excellent verbal and written communication skills, with the ability to remain calm and diplomatic during busy periods
Highly organised, with the ability to multitask and prioritise effectively
Confident in handling staff matters in line with company procedures
Proactive, structured, and solutions-focused approach to problem solving
Ability to communicate effectively at all levels of the business
Discretion when dealing with confidential matters
Ability to manage customer expectations without overcommitting
Capable of working independently and using own initiative
Good general level of health and fitness
Professional appearance
Start Date: Immediate, subject to successful candidates notice period
Hours: 42 hrs. per week – 8am to 5.30pm Monday to Friday (1-hour unpaid lunch). Additional hours may be required to include alternate Saturdays and peak times e.g. harvest
Salary:
ompetitive (dependent on experience) plus company vehicle and profit-related bonus
Benefits: We are offering a competitive salary, plus profit-related bonus, as well as 32-days holiday (inc bank holidays), company vehicle, workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, flu jabs and employee referral scheme.