About The Role
12 Months Fixed Term Contract (May 2026 Start)
We are seeking an HR Business Partner to work closely with senior leaders to shape and deliver people strategies that enable strong performance, organisational effectiveness and sustainable growth.
Reporting to the Head of HR Business Partnering (based in Bristol), you will act as a trusted strategic advisor to the business, partnering with Executives and senior leaders to align people priorities with business objectives. You will provide expert input across organisational design, workforce and succession planning, leadership capability and change, ensuring the organisation has the capability and capacity needed to succeed both now and in the future.
Using people data and insight, you will identify risks and opportunities, inform decision-making and drive measurable improvements in engagement, performance and capability.
You will play a key role in delivering Motability Operations' People Strategy, ensuring people plans are clearly linked to business priorities, KPIs and long-term organisational needs.
This role currently supports our Commercial Operations and Asset Risk teams.
Key Responsibilities Of This Role Include
Act as a strategic HR partner to Executives and senior leaders, aligning people priorities with business plans to drive performance, engagement and organisational effectiveness
Shape organisational design, workforce and succession plans, ensuring the business has the capability and bench strength needed for future success
Coach and support leaders to build high-performing, inclusive teams and to lead change and transformation confidently
Champion a culture of collaboration, inclusion and continuous improvement, working across HR and the business to deliver joined-up initiatives
Use people data and insight to inform decision-making, identify risk and drive measurable improvements in workforce outcomes
Provide expert advice on employee relations and employment legislation to our HR Advisors, ensuring fair, consistent and compliant people practices
Work closely with HR centres of excellence to deliver core people programmes, including resourcing, learning and development, and talent initiatives
About You
This role is perfect for an experienced HR Business Partner with a proven ability to work at pace with senior leaders, translating business priorities into effective, commercially focused people solutions. You are comfortable operating in a complex environment, balancing strategic input with hands-on delivery, and bringing structure, insight and judgement to your work.
You have strong experience in organisational design, workforce and succession planning, and leadership coaching, and are confident supporting leaders through change and business transformation. You use people data and insight to inform decisions, identify risk and improve engagement, capability and performance.
You build trusted, credible relationships and are able to influence effectively, providing clear, pragmatic advice that enables leaders to make sound people decisions. You work collaboratively across HR and the wider organisation, role-model inclusive behaviours and take accountability for delivering high-quality, compliant outcomes.
Minimum criteria
Demonstrable experience operating as an HR Business Partner, supporting senior leaders in a commercial or complex organisation
Strong capability in organisational design, workforce planning and succession planning, with evidence of practical delivery
Proven experience coaching leaders and supporting organisational change and transformation
Solid working knowledge of UK employment legislation and application of people policies
Experience using people data, metrics or dashboards to inform decision-making and manage risk
Ability to influence at senior levels with confidence, credibility and sound judgement
Strong stakeholder management and communication skills, with a pragmatic, solutions-focused approach
Desirable criteria
CIPD Level 5 or Level 7 (or equivalent experience)
Experience working in a regulated, matrix or fast-moving commercial environment
Exposure to business-wide change or transformation programmes
Experience leading or contributing to cross-functional HR initiatives or projects
Confidence working with HR analytics and workforce planning tools, translating data into insight
Experience partnering with centres of excellence to deliver talent, reward or capability initiatives
About The Company
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 860,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our Values Are At The Heart Of Everything We Do. They Represent Ambition, And We Look For Our People To Live And Breathe Them Every Day
We find solutions
We drive change
We care
We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.
As a Motability Operations team member, the benefits you can expect are:
Competitive reward package including an annual discretionary bonus
15% non-contributory pension (9% non-contributory pension during probation period)
28 days annual leave with option to purchase and sell days
Free fresh fruit and snacks in the office
1 day for volunteering
Funded Private Medical Insurance cover
Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
Funded health screening for over 50s
Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
Employee Discount Scheme with an app to save on the go
Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
Generous family leave policies
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.