Are you looking for your next role as an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? We are currently recruiting for an experienced Customer Liaison Officer in refurbishment projects for a nationwide contractor to join them on a permanent basis out of Nottingham You will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. Package - • Basic Salary of up to £32,000 (D.O.E) • Car Allowance of £5,250 • Yearly bonus incentives • Access to an online discounts portal, employee assistance program & much more! What are we looking for? • Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. • Strong communication and interpersonal skills, with a customer-first approach. • Understanding of kitchen and bathroom refurbishment works • Experience working in occupied social housing environments. Key Responsibilities: • Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works • Conduct pre-start visits to explain the scope of works and answer resident queries. • Manage complaints and resolve issues sensitively and professionally • Organise and attend resident meetings, open days, and progress updates. • Ensure residents are aware of health and safety procedures and property access needs. • Support vulnerable residents and ensure special requirements or adjustments are considered