Customer Service Administrator
Location: Portsmouth, PO6 4RS
Hours of work: 40
Contract Type: Permanent
We’re looking for a Customer Service Administrator to join our 24/7 Service Centre team, where you’ll play a key role in delivering efficient helpdesk support across a busy facilities management contract.
Job Description
You’ll handle service requests via phone, email or online portal, ensuring they’re logged, prioritised and resolved in line with agreed response times. You’ll also keep systems updated, liaise with site teams, and help ensure issues are closed out smoothly.
With a strong understanding of facilities management and a natural flair for problem-solving, you’ll provide clear, professional communication that reflects our service values. You'll be part of a friendly, supportive team in a positive working environment.
If you're detail-focused, thrive in a fast-paced setting, and care about delivering great service, we’d love to hear from you.
Key Responsibilities
Handle all Helpdesk requests via phone, email, or online system.
Log and manage jobs in line with agreed SLAs and priorities.
Maintain accurate data within the CAFM system.
Communicate job progress and delays to customers.
Liaise with site teams to ensure timely job closure.
Manage complaints professionally and efficiently.
Provide admin support including surveys, reports, and ad-hoc tasks.
Professional and Personal Competencies/Qualifications
Excellent active listening and clear communication skills.
High accuracy and speed in data input.
Strong customer service focus, including complaint handling.
Confident, professional telephone manner.
Positive, collaborative team player.
Flexible and adaptable to changing business needs.
Proficient in Microsoft Word and Excel.
UK The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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