A fantastic opportunity has arisen to join a well-established global organisation in Darlington as a Customer Service Advisor. This part-time role is ideal for someone looking to balance work with other commitments, offering flexible hours and the potential for long-term career growth. Key Responsibilities: * Respond to customer queries by phone and email in a timely and professional manner * Liaise with logistics and supply chain teams to ensure accurate and on-time order fulfilment * Maintain and update customer price lists and records using SAP * Check daily inventory levels and support forecasting efforts * Work closely with account managers to support customer activity and ensure satisfaction * Input and manage customer orders accurately in SAP, ensuring all KPIs are met * Assist with invoice and payment queries, working with the finance team and escalating when needed * Create and maintain customer account information * Proactively inform customers of order updates or supply issues Requirements: * Experience in customer service or customer account management * Strong communication and organisational skills * Proficiency with SAP and Excel preferred (training can be provided) * Ability to work both independently and as part of a team * Knowledge of export documentation is desirable but not essential What We Offer: * Part-time, flexible working hours to suit your...