Overview
Position: Customer Service Advisor
Location: Capgemini, Inverness, or Nairn
Salary: £12.60 per hour (Living Wage Employer)
Hours: 25 hours per week, Monday to Friday, 8am - 1pm or 9am - 2pm
Employer: Manpower has a fantastic opportunity to work with Capgemini as a Customer Service Advisor. You will be the first point of contact for customers, providing 1st line IT support to Capgemini's clients.
What you'll do
* Respond to incoming requests via telephone, email, and web chat
* Log all requests in the appropriate call logging software
* Assign calls to relevant support teams
* Action Back Office requests as required
* Advise customers and support teams of known problems/workarounds
* Ensure customers are kept updated with the progress of their request
* Contribute to overall achievements by maintaining agreed personal targets
A background in Customer Service would be beneficial; full training will be provided to ensure you are successful in your role.
What you'll bring
* Effective communication skills, both verbally and in writing
* Genuine passion for delivering exceptional customer service
* A keen willingness to learn and adapt
* The ability to work both independently and in a team environment
* Strong analytical skills
* Ability to work under pressure
If you feel that you fit the above criteria, apply today!
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Seniority level
* Entry level
Employment type
* Part-time
Job function
* Customer Service
Industries
* Administrative and Support Services
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