Job Description
IT Support Engineer
£35,000-45,000
Based on site in Cambridge
I'm pleased to be supporting a fast-growing and innovative organisation in the search for an experienced IT Support Engineer to join their team in Cambridge.
Key Responsibilities
* Provide 2nd Line support for Microsoft 365, Windows, and desktop-related issues
* Troubleshoot hardware, software, and network problems (both face-to-face and remotely)
* Resolve escalated support tickets with a customer-focused approach
* Support onboarding processes, including account and device setup
* Manage and support Office 365 applications (Teams, SharePoint, Exchange)
* Maintain and update IT documentation and user guides
* Assist in infrastructure improvement and IT projects
* Troubleshoot issues with desktop, network and application performance
* Administer and manage Azure AD, Intune, Group Policy, 2FA, SharePoint and Teams
* Support Wi-Fi, VPNs, network connectivity, backups, security and storage systems
* Maintain virtualised server environments and OS deployments
* Deliver technology improvement initiatives via agreed change control processes
* Support scientific end user computing and wider IT engineering needs across the business
About You
1. Minimum 3 years' experi...