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Sea Logistics Customer Care Specialist, Leeds
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Client:
Location:
Leeds, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
20585519f35f
Job Views:
4
Posted:
02.06.2025
Expiry Date:
17.07.2025
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Job Description:
JOB DESCRIPTION: Do you want to join a successful growing team? We are looking for our next Customer Care Specialist – Sea Logistics in our recently opened office in Leeds!
Your Role
The Customer Care Specialist will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow-up, supporting our sales colleagues, and ensuring that our Operational Care Centres (OCCs) have all necessary information to serve our customers effectively.
Your Responsibilities
* Ensure all requests are carried out to the pre-set service levels and standard procedures, in a timely manner, in line with KPI requirements.
* Focus on improving customer satisfaction by delivering high-quality services, evidenced via our NPS customer thermometer.
* As the first point of entry for the customer, ensure customer retention and guide them through all future needs we can provide.
* Support the sales team by handling new business, completing quotations, data reporting, and assisting in customer meetings.
* Monitor customer shipments to provide proactive updates and problem-solve in collaboration with stakeholders.
* Document, investigate, and conduct root cause analysis on deviations using KN systems (CoreLog, NPS).
* Include and transfer customer requirements into KN systems, including sold rates and agreements, to inform OCCs about deliverables.
* Handle complaint calls and provide problem resolution in coordination with stakeholders.
Your Skills and Experiences
* Experience in customer service is required; knowledge of freight forwarding is an asset.
* Ability to understand and implement new processes.
* Excellent knowledge of MS Office, especially Excel.
* Strong customer service orientation.
* Excellent organizational and interpersonal skills.
* Ability to work independently and as part of a team.
* Problem-solving skills.
* Good time management skills with the ability to prioritize and meet deadlines.
Good Reasons to Join
If you wish to become a valued member of our team, we will reward your commitment and expertise. Benefits include participation in the Kuehne+Nagel pension plan, Route 2 Rewards scheme offering discounts and recognition, and an employee assistance programme providing 24/7 GP, legal, financial advice, and mental health support. We are a Gold Covenant employer, recognizing the skills and value service leavers bring to our organization.
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