£21000 - £25000 per annum + medical cash plan, training + moreYeovil, Somerset
First Line Service Desk Engineer
First line service desk engineer – Yeovil (Hybrid) – £21k-£25k
I am seeking a First line service desk engineer to work within an established team, supporting a host of external clients on their networking and telecommunications needs. The successful First line service desk engineer, will provide Technical Support through email, ticketing system, or phone to a network of external customers. You will be working within a skilled team, escalating tickets when needed and ensuring you stick to the agreed service level agreements.
Benefits:
1. 23 days holiday + bank holiday
2. Medical Cash plan
3. Quarterly wellbeing time
4. Enhanced maternity and paternity leave
5. Excellent training + paid certifications
6. Company activity days
As the successful First line service desk engineer, you will have experience in some of the following:
7. Some experience in an IT role (Ideally)
8. Have a relevant qualification in IT
9. Experience in supporting IT and Wi-Fi technologies
10. A good understanding of the basics of networking
11. Excellent customer service skills
12. Excellent communication skills both written and verbal