Overview
Contact Centre Representative – Driving Excellence at Every Touchpoint
Are you passionate about delivering outstanding customer experiences? In this dynamic role, you’ll be the frontline ambassador for C365, engaging with customers through calls, emails, and chats to provide timely, accurate, and empathetic support. Whether responding to enquiries, exploring customer needs, or collaborating across departments, you’ll play a pivotal role in ensuring every interaction reflects the quality and reliability of our services. If you thrive in a fast-paced environment and love turning queries into solutions, this is your opportunity to make a real impact.
Hours & Shift Pattern: 37.5 hours per week, Monday to Sunday between 08:00 and 20:00
Salary: £24,004.50 per annum (£12.31 per hour with the opportunity to increase with KPI’s up to 20%)
Location: Norwich - Hybrid
Start Date: 15th September 2025
* You need to be able to commit to 2 weeks of full-time training, Monday to Friday 09:30 – 17:00
* 233 hours holiday. This includes bank holidays that you will work if rota’d.
* Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
* 24/7 employee assistance programme with an easily accessible app
* Family and friends’ discounts on our services & products
* Pension scheme, up to 3% company matched
* Free on-site parking
About you
You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs.
You will have a minimum of one year of experience in a customer-facing role and have strong customer service skills. It would be advantageous if you have worked in a contact centre.
The role is computer-based, so you need to be able to navigate around multiple systems. CRM knowledge would be great, but all training is given.
The role
The heart of the role is a passion for quality and producing high levels of customer satisfaction, through highly motivated and target-driven people.
You will be engaging with our customers, providing exceptional service and support, receiving enquiries and exploring additional requirements.
In this role you will be taking inbound calls from new and existing customers, and making outbound follow-up calls to help customers with their enquiries.
This requires working closely with all departments in C365 while ensuring that quality, accuracy and outstanding customer service are maintained throughout.
Ready to apply
If you are interested in this role please upload your CV and answer a few questions about yourself.
Other information
This is an exciting time at Careline365, part of the Appello group. We are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the Careers Team on 01425 626337.
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