We are 4Com; an award winning, market leading telecoms company, based in central Bournemouth that are currently going through an exciting period of growth. We excel in everything we do and pride ourselves on fantastic training and ongoing support to provide you with the tools you need to succeed.
We are looking for an effective and experienced Collections Agent with a proven track record, to join our busy Credit Control department. This role will involve working as part of a close-knit team to ensure all revenue is collected on time. You will be responsible for building relationships with customers and administering the credit control and debt management process.
Benefits for a Collections Agent choosing to work with 4Com include:
1. Competitive Basic salary of up to £25,000.
2. An exciting role with future progression opportunities.
3. 24 days holiday + bank holidays.
4. Monday to Friday working hours – no evenings or weekend work.
5. Refer a friend scheme.
6. Cycle to work scheme.
7. Private Health Insurance.
8. Company pension
9. Vodafone discount for you, friends and family
10. Discounted gym membership
In return for this we are looking for someone who has:
11. Previous experience within a credit control environment with knowledge of credit control/debt collection processes
12. A creative approach to problem solving and overcoming challenges
13. Strong communication and interpersonal skills with the ability to negotiate
14. A high attention to detail and well organised with a methodical approach to workload
What would I be doing as a Collections Agent?
15. Credit Control – pursuing customers via telephone, email and letter to process card payments, sending suspension/cease notices and organising payment plans.
16. Litigation – preparing and sending files to solicitors and supporting our senior credit controllers in the day-to-day management of legal cases
17. Liaising with our funders and updating them on what the customer owes 4Com and keeping them up to date with any insolvencies.
18. Receiving incoming emails and calls from customers and handling them efficiently and in line with company guidelines.
19. Invoicing customers, raising credit notes and processing BAC’s requests.
If the role of Collections Agent sounds like the right job for you, please get in touch with us!