About Us At TrustFlight, we are proud to be a global leader in mission-critical software systems and technical services, trusted by the aerospace and aviation industries worldwide. Our innovative solutions power the safety and efficiency of aviation operations, ensuring the safety of hundreds of thousands of passengers and crew every month. Why Choose TrustFlight? Our Mission : To revolutionize aviation by delivering digital workflow solutions that enhance safety, streamline operations, and inspire confidence across the industry. Impact : Over 200,000 users rely on our systems daily, making aviation safer and more efficient. Core Values : Guided by integrity, responsibility, innovation, and excellence, we are committed to empowering our partners to operate with confidence. Join us in shaping the future of aviation and making an impact through technology. Your Role We are looking for a versatile and proactive Systems Administrator to join our dynamic Technology Operations team. Reporting to a senior member on the team, you’ll play a pivotal role in supporting and managing infrastructure and tools across multiple business units, while contributing to major transition and modernization initiatives. This is a hybrid role blending systems administration, network and infrastructure. You’ll work closely within our Technology Operations team and gain exposure to cloud technologies, DevOps, AI, and cybersecurity. This is a fantastic opportunity for personal and professional growth in a fast-paced, forward-thinking environment. Location: This role will be based out of our offices in London/Leamington Spa. This is an on-site role with room for flexibility and will include travel to our teams in UK. What you’ll be doing End-User Support Provide advanced support for end-users via phone, email, chat, ticketing systems, and in person. Act as an escalation point for complex IT incidents and support requests. Provide occasional out-of-hours support for critical activities or urgent issues, including support for our Canadian team outside regular UK hours (rota or flexible arrangement available) Systems & Device Management Diagnose and resolve technical issues related to hardware, software, and networking. Support lifecycle management of devices: laptops (HP, Dell, Surface), MacBooks, iOS/Android devices, and peripherals. Manage and optimize Microsoft 365 services. Support IT projects such as hardware/software upgrades and installations. Identity, Access & Security Implement and maintain identity and access management solutions, including SSO, Conditional Access, and SCIM integrations. Conduct vulnerability management, patching, and endpoint protection aligned with ISO 27001, SOC 2, and Cyber Essentials Plus standards. Infrastructure & Networking Lead or contribute to network design, implementation, monitoring, and maintenance to enhance performance and reduce operational costs. IT Transitions & Integrations Coordinate IT transition activities, such as endpoint migrations, SharePoint and data migrations, and service decommissioning. Improve and maintain integrations with enterprise tools (e.g., Jira, Netsuite, CRM systems, e-learning platforms). Cross-Functional Collaboration Act as a point of contact between IT and finance for cost-related approvals and technology spend tracking. Collaborate with Finance and Sales teams to automate and streamline infrastructure processes. What you’ll bring We value curiosity, adaptability and collaborative spirit. You don’t need to tick every box, but the following skills and experience will help you succeed in this role: Proficient in configuring and troubleshooting networking hardware and protocols including TCP/IP, DHCP, DNS, VPNs, and routing/switching technologies. Deep hands-on experience with Microsoft technologies such as Azure AD, Microsoft 365, Intune, Entra, Exchange, Teams (including voice and conferencing), SharePoint, and related administrative tools. Experience providing technical support across Windows, macOS, and Linux environments. Strong troubleshooting and problem-solving skills, with excellent communication abilities. Solid understanding of cybersecurity best practices and the ability to apply them effectively across systems and infrastructure. Demonstrated passion for technology, with a strong generalist foundation and enthusiasm for emerging technologies and innovation, paired with a commitment to mentoring and supporting junior team members in their professional growth. Willingness to assist with physical office setups, relocations, and related logistical IT tasks. Valid UK driving license and access to a personal vehicle. Experience in hardware and software asset lifecycle management, including procurement, tracking, and disposal. What makes you stand out: Experience supporting complex IT transitions or integrations. Familiarity with aviation or other safety-critical environments. Knowledge of pfSense, VMware and/or Proxmox, PostgreSQL. Experience implementing or managing service desk tools (e.g., Freshdesk, Zendesk). Interest or experience in automation and infrastructure-as-code approaches. Familiarity with supporting CRM systems (e.g., Salesforce, Gold-Vision), ERP systems (e.g., Netsuite), finance tools, and integration with 3rd party voice service providers. Why join us See Your Impact: Your contributions directly enhance the safety and efficiency of aviation operations, affecting hundreds of thousands of passengers and crew every month. Build and Create: Be part of an environment where you'll have the freedom to innovate, build, and create solutions that define the future of digital aviation. Growth Opportunity: Join us at an inflection point as we scale our revenue growth using implement cutting-edge AI tools and SaaS best practices. Also, we offer: Health & Wellness: Comprehensive health benefits package including life assurance and private health insurance. Generous time off, plus an extra day off to celebrate your birthday. Invest in your future: Take advantage of our company contribution to pension. Professional Growth: As a fast-growing company, we offer incredible opportunities for career advancement and skill development. Competitive salary: We place huge importance on the contribution and experience you bring to the team. The salary will be based on the value you will bring to the role with a range spanning from £38,000 to £ 48,000 GBP per year. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location. How to Apply Click Apply to send us your resume, including a cover letter. Let us know how you can contribute to creating best-in-class tools and services throughout the aviation industry. While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted. No phone calls please. TrustFlight is an equal opportunities employer. We are committed to building a diverse and inclusive team and welcome applications from all qualified individuals, regardless of race, gender, age, disability, religion or belief, sexual orientation, or any other characteristic protected by UK law.