Command Centre Lead (Technical Operations Lead / Service Operations Lead)
Preston (onsite 5 days/week) ?? £100,000 + 10% bonus
We're looking for a S enior Command Centre Lead (also aligned to roles such as Technical Operations Lead, Service Operations Lead, or Senior Incident Lead ) to take ownership of a critical live environment.
This is a high-impact position where you'll act as the technical authority during major incidents, ensuring service stability, rapid resolution, and strong operational control across a complex, multi-supplier landscape.
What you'll do
Lead the Command Centre (similar to a NOC/SOC or Service Operations function ) and oversee day-to-day operations
Take command of Major Incidents (Sev 1/2) and critical business events
Coordinate multiple suppliers in a SIAM / multi-vendor environment
Maintain real-time visibility across infrastructure, applications, networks & security
Drive incident resolution, root cause analysis, and continuous improvement
Act as the central escalation point and provide clear updates to senior stakeholders
What you'll bring
Experience in roles such as Command Centre Lead, Technical Operations Manager, Service Operations Lead, or Major Incident Lead
Strong background in NOC, SOC, or large-scale 24/7 operations environments
Broad technical understanding across multiple IT towers
Proven ability to lead under pressure in live environments
Experience coordinating across multiple service providers
Strong stakeholder management and communication skills
Familiarity with ServiceNow and enterprise monitoring tools
Requirements
Sole UK national
SC cleared or eligible
A great opportunity for a calm, credible and decisive operations leader who can run a live environment, align suppliers, and confidently represent the business onsite.
RSG Plc is acting as an Employment Agency in relation to this vacancy.
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