Closing date: 14th May
This is a 12-month fixed-term contract based in Peterborough. The team currently works in the office 2 days per week.
We are looking for a Delivery Coordinator to join our friendly team in Peterborough! In this role, you'll coordinate and handle the delivery of Business customer orders from the point of sale to successful installation. You'll ensure that our customers receive exceptional service throughout their project, maintaining regular contact and providing timely updates throughout the delivery cycle. You'll identify risks and take ownership of resolving issues that impact the customer order, working collaboratively between departments. Additionally, you'll report on any failures, provide feedback to relevant parties, conduct root cause analysis, and perform quality checks.
Who we are
We are Virgin Media O2, the UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK's biggest companies.
Our diverse, high-performing teams are packed with talent. Together, we offer the UK more choice and better value through our boundary-pushing, customer-championing values and ambitions.
Virgin Media O2 is committed to being accessible, inclusive, and equitable for all. We are an equal opportunities employer and actively work to remove bias and barriers for our people and candidates. We strive to embed equity and inclusion into everything we do, supporting you to be your authentic self throughout your application journey with us.
The must-haves
To be considered, you'll need the following experience:
* Demonstrable experience of providing excellent customer service, maintaining regular contact, and providing timely updates throughout the delivery cycle.
* A proven track record of managing high volumes of customer orders, ensuring workload prioritization to meet customer and business needs.
* Experience working in a Business-to-Business or telecoms environment, ideally with technologies covering voice, data, cloud, and IP services.
* Excellent written and verbal communication skills, with the ability to negotiate and influence others to achieve the right results for the customer.
* Understanding of product and delivery mechanisms.
The other qualities we look for
We'd also love you to bring:
* Call centre experience (desirable).
What's in it for you
We aim to create a culture that empowers everyone to bring their best selves to work every day. We believe that an inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you'll enjoy a comprehensive reward package with numerous benefits designed to support you and your loved ones, ensuring you're covered no matter what life throws your way.
Next steps
If you feel you belong here, we'd love to learn more about you and your experience. The next steps, if successful, will likely include a competency-based interview.
When applying, please let us know if you need any adjustments to support the recruitment process. We're happy to discuss this with you. Thank you for your patience and for your interest in joining the Virgin Media O2 family.
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