Sales & Service Coordinator - Redditch - £24,000 (Actual Salary) (£37,500 FTE) - Part time Monday to Friday (20 hours in the office Monday to Friday + 4 hours remote hours). Flexibility is a must!
Arden Personnel is recruiting for a Machine Sales & Service Coordinator to support the continued growth of a specialist machinery division based in Redditch. This role sits at the centre of sales, service, and logistics — making sure customers in the UK and overseas get their machines, parts, and engineer visits on time, with the right documentation.
It’s a busy, varied role that would suit someone from a sales support, service coordination, exports/logistics or strong customer service background who’s used to juggling moving parts.
What are the day to day duties for this Sales & Service Coordinator role?
* Act as the day-to-day contact for UK, EU and US machine customers
* Log and respond to sales and service enquiries
* Coordinate engineer visits for installations, servicing, and repairs
* Book travel and accommodation for engineers/sales when required
* Prepare and process import/export/shipping documentation for machines and parts
* Liaise with freight providers to agree shipping dates and keep customers updated
* Raise purchase orders linked to machine sales and ensure payments are received where required
* Keep CRM/records up to date so the wider team has accurate information
* Support the Head of Machine Sales & Marketing with admin and customer liaison
What Skills and Experience do I need for this Sales & Service Coordinator role?
* Experience in B2B customer service, sales admin, service coordination
* Experience with export paperwork, shipping documents etc is a huge advantage
* Confident dealing with international customers and time zones
* Strong administrator — accurate, organised and able to prioritise
* Good communication skills (written and spoken)
* Comfortable working in a role where you’re coordinating between sales, service, and operations
* Experience of machinery/technical products would be an advantage
What's on Offer for this Sales & Service Coordinator role?
* A salary of £37,500 (FTE) Actual Salary is £24,000
* Hours of work: Monday to Friday, 4 hours per day in the office between Monday and Friday and 4 hours remote
* 30 days’ annual leave (including bank holidays), increasing with service
* NEST pension contribution at 5%
* DIS (life cover) at 4x salary
* Long-term sickness cover (50% of salary for up to 2 years)
* Smart Health Support – 24/7, 365-day Virtual GP
* Be World Class training to support your professional development
* Be Generous Day – paid day to volunteer
* Be Fun – company-sponsored social activities
* 1 month Gusto food subscription after successful probation
Interested?
Send your CV to l.fletcher@ardenpersonnel.co.uk
Call us on 01789 532220 (Alcester) or 01527 911700 (Redditch)
Arden Personnel – Connecting Talent with Opportunity
Arden Personnel is an equal opportunities employer that welcomes applications from all age groups.
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