This role will be titled Retail Support Advisor internally About Us Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41b in the UK. In addition to our independent retailers, we serve most of the major convenience store players, including Spar, Nisa and Premier. Snappy exists to enable local high street businesses to serve their customers online so that local communities thrive, and revenue stays local. Retailers have seen revenue uplifts of between £5k and £120k per month, making the platform mission critical to local business. Our location We are a Scottish start-up with just over 130 colleagues based around the UK and offices in Dundee and Edinburgh. You'll be working full-time from our Dundee HQ (City Quay), including evenings and weekends on a rotating schedule. About the team Our Technical Support and Customer Support teams are changing. We’re a fast-changing company and we’ve brought in skills from across the business to our Retail Support team. You’ll be fixing technical issues, supporting marketing campaigns and liaising directly with our retailer clients. This is an exciting time to join this team as you’ll be able to make a difference and work with colleagues from across the business. About the role The Retail Support Advisor will be both the first point of contact for both retailers and shoppers, and the first point of contact to solve some of our technical issues (don’t worry, full training is provided AND you’ll have support teams to escalate to). Your day-to-day will include: Handling queries from retailers & customers via phone, email, WhatsApp, and social media Troubleshooting our tech- this includes changes to internal admin platforms ,updating retailer settings and updating our range of menu’s Supporting with basic marketing campaigns (full training is given and this isn’t about creating new content ) Managing payment issues Spotting trends and helping improve how we work- we’re a fast growing business so everyone has a chance to show where we can add value This is a varied, hands-on role for someone who’s curious, organised, and enjoys getting stuck into the detail. Successful applicants will work with teams from across the business so this is a great opportunity to learn and develop your career in an interesting, growing business. To be successful in this role, you’ll be/have: Worked with tech- whether it be administrating, tweaking or fixing problems with it Real experience working with customers or clients- this is a client-facing role A multi-tasker, who thrives when juggling priorities and working to deadlines Detail-oriented, with great data entry and written skills Really organised, comfortable following multiple processes and managing workflows Tech-savvy and quick to learn new tools and platforms Bonus points if you've used CRM systems or Canva and have experience working in retail, or retail-facing organisations. Who you are is as important to us as what you can do. Do these values and behaviors sound like something that would come naturally for you? Community: Thrive in team-based environments where you each share the workload and the success. Be Snappy: Work at-pace to meet the needs of numerous stakeholders. Breaking Barriers: Think of ways to solve problems- we’re a growing business to creative thinking is a real benefit. Craic on: Succeed when working with a range of stakeholders. If you’re someone who enjoys helping others, is confident with systems, and thrives in a dynamic environment, we’d love to hear from you! What’s in it for you Why should you consider joining Snappy in this role? Working with a high-growth tech start-up is an exciting and dynamic experience! During your time with us, you'll have the opportunity to develop professionally and apply your learning to help scale the business rapidly. If you're eager to learn and grow, there’s no limit to what you can achieve here. Scroll below to read more about our Snappy Reward. Applying Don’t forget to include a cover note that tells us why you are interested in the role and shares more about who you are and what matters to you.