Service and Business Management Lead business analysis activities on projects/assignments. Undertake logical modelling through to component specification and design Develop and implement processes to manage stakeholder engagement and operational effectiveness Effectively prioritise, drive out efficiencies and deliver outputs on time to a high standard Analysis, Modelling and Data Analyse stakeholder objectives, investigate business requirements and identify potential benefits and options available for consideration Model current and desired scenarios as directed using appropriate modelling techniques, gaining agreement from subject matter experts and ensure stakeholder issues with resultant models are resolved. Create timely impact assessments relating to requests or proposed changes, by analysing current and proposed processes and capability to assess action required. Support accurate and timely reporting on the performance of areas under analysis for suppliers or end users.
Collect and use feedback from customers and stakeholders helping to measure, develop and enhance effectiveness of customer and stakeholder management. Investigate operational problems and opportunities, identifying effective business solutions through process improvements. Undertake activities to develop, implement, and support Continual Service Improvement; e.g. Statistical Process Control (SPC) Create, review and implement processes and procedures to ensure alignment with changing business requirements.
Constantly research new technologies and new ways of working and adapt and improve processes in own specific discipline to support and enhance analysis for the organisation and its stakeholders. Be able to interpret highly complex components and situations where at times, information is missing or opinions differ Define/produce appropriate metrics for reporting benefits realisation to guide business projects and continuous improvement initiatives Systems and Governance Support with conducting data surveys, audits and benchmarking of systems/processes and highlight discrepancies and opportunities where appropriate. Contribute on the provision of regular, comprehensive project reports to the appropriate areas and any other specialist documentation as required Ensure thorough documentation for all work completed be it in the form of formal documentation or well-commented code. The postholder is expected to have/develop background knowledge of SystmOne, or other clinical system adopted by ECCH, to enhance their ability to work with the configuration team/services in order to state clear business process change recommendations Communication and Leadership Actively develop relationships with stakeholders with a view to providing and communicating highly complex data and information that informs and supports.
Champion the use of business analysis across the organization through presentations, demos, and/or informal advocacy Effective persuasive and negotiating skills will be necessary to secure agreement on business process changes Professional/Personal Development The post holder will need to develop and maintain their own knowledge of developments and legislation relevant to the service area and ensure that each function reflects current professional guidance and standards. The post holder will take responsibility for their own professional development, identifying training and educational needs and agreeing ways of addressing these with the Business Intelligence Team Leader The list of duties and responsibilities presented here is not exhaustive, nor is it intended to be exclusive. Specific responsibilities and duties of the post-holder within the role may change to meet the developing requirements of the business. Any such changes will be discussed with the post-holder and manager, but the post- holder is expected to deliver on any reasonable requirement.
All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role. Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.
Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.