Company Say hello to the ecommerce OS.
Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online brands optimise their operations, enhance customer experiences, and drive growth. We are seeking a driven and results-oriented Account Executive to join our expanding team. You’ll play a critical role in driving revenue growth by identifying, engaging, and closing accounts. This role is ideal for someone with a proven track record in B2B SaaS sales who thrives in a fast-paced startup environment and is passionate about transforming e-commerce through cutting-edge technology.
We are seeking a strategic and detail-oriented Revenue Operations (RevOps) Systems Manager, based in London (hybrid working preferred), to join our growing Revenue Operations team. Reporting directly to the Director of Revenue Operations, you will lead the optimisation, administration, and integration of our revenue tech stack—HubSpot, Zendesk, Gong, and other related tools. This role sits at the intersection of sales, marketing, and customer success, and is instrumental in driving operational efficiency, visibility, and scale across the entire customer journey.
Own the configuration, integration, and ongoing management of HubSpot, Zendesk, Gong, and related RevOps tools.
Design and implement scalable processes across marketing, sales, and customer success to improve pipeline visibility and operational efficiency.
Create and maintain reporting dashboards and data workflows to ensure visibility into revenue performance and customer engagement.
Monitor data hygiene, governance, and enrichment efforts across the RevOps stack.
Lead system-related onboarding, training, and documentation for go-to-market teams.
Serve as the subject matter expert on HubSpot automation, lifecycle stages, lead routing, and CRM best practices.
Help shape the future of our RevOps tools and systems by spotting new ways to improve, innovate, and scale as we grow.
4+ years of experience in CRM systems management.
~ Competitive base salary
Private Health insurance
Pension
Diversity & Equal Opportunities
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views.