Go back Cardiff and Vale University Health Board
Digital Support and Project Officer
The closing date is 10 July 2025
Working autonomously as part of the Implementation Team, the post holder will provide high level system, project and administrative support to more senior staff by assisting in the implementation and support of a range of clinical and patient management systems.
The post holder will be required to give support to the Implementation Manager in day to day support and configuration in a range of internal and national systems. They will also be required to assist in project planning and implementation of new functionality.
Main duties of the job
Working as part of the Implementation Team they will be the first point of contact for many staff and will be required to provide support, training and guidance along with contributing to the development of policies and procedures.
The post holder is expected to have a good level of interpersonal skills to communicate effectively and work independently to prioritise a multitude of conflicting tasks effectively.
Contribute to the running of Digital support functions and optimising efficiency for a wide range of local and national systems. Provide training and support on a range of systems, process and Welsh Government rules that may be highly complicated and/or sensitive, relaying skills advice, support and training as necessary. Support the Implementation Team Manager and key stakeholders during the 'go-live' phase of major systems implementation. Identify weaknesses or additional / specific needs and provide further support and assistance to those users who require it.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Contribute to the running of Digital support functions and optimising efficiency for a wide range of local and national systems. Provide training and support on a range of systems, process and Welsh Government rules that may be highly complicated and/or sensitive, relaying skills advice, support and training as necessary. Support the Implementation Team Manager and key stakeholders during the go-live phase of major systems implementation. Identify weaknesses or additional / specific needs and provide further support and assistance to those users who require it.
Person Specification
Qualifications and Knowledge
* Support qualification, diploma or equivalent experience at relevant level. Significant support experience - deliver advice, instruction on a wide range of systems via phone, in-person, remote (Teams)
* Expert knowledge of MS-Office suite of software, particularly Word, Publisher, PowerPoint, Excel and Project.
* Expert knowledge to support local and national systems used by the Health Board and the Welsh Government (RTT) rules that unpin them to facilitate effective and accurate systems and project support.
Experience
* Experience operating of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access.
* Project Experience - Articulate and professional when dealing with Health Board Managers, Clinicians and service users.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cardiff and Vale University Health Board
£26,928 to £29,551 a yearper annum pro rota
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