You will lead and deliver Hard FM at the prestigious head office of a market-leading organisation, ensuring full statutory, contractual, and client compliance. The role provides leadership to the on-site engineering team, manages operational and financial interfaces with client project teams, and ensures clear, effective communication and reporting across company and client stakeholders, driving safe, reliable, and high-performing building operations. Key Responsibilities * Deliver Hard FM services in line with statutory, regulatory, and contractual requirements. * Lead and manage Hard FM performance against KPIs and SLAs. * Provide line management to the Engineering Support Manager and Technical SMEs. * Build and maintain strong client relationships and manage client expectations. * Act as the operational interface for client- and company led projects, including contractor and cost management. * Manage safe and compliant handover of client-led projects into operation. * Ensure legal, mandatory, and HSE compliance across all Hard FM activities. * Manage subcontractor tendering, performance, and on-site compliance. * Lead, develop, and motivate the Hard FM team, ensuring high standards of customer care. * Own the Unit Training Plan and ensure role-specific and statutory training is delivered. * Participate in the on-call rota and act as escalation for out-of-hours incidents. Key Accountabil...