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IT Support Analyst (Law Firm), south west london
Client:
DGH Recruitment
Location:
south west london, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Views:
2
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
IMPORTANT: EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL.
Position: IT Service Desk Analyst / 1st/2nd Line Support Analyst
Summary: The Service Desk Analyst will report to the Service Desk Manager and be supported by Service Desk Specialists and Senior Service Desk Specialists. The role involves being the primary contact for IT support, requiring excellent customer service skills, multitasking, and composure under pressure.
Key Responsibilities:
* Providing professional and consistent technology support to staff.
* Responding to incidents and requests via all communication channels.
* Accurately recording incidents and requests and responding within SLA.
* Maintaining and updating incident/request records.
* Alerting senior team members of recurring issues.
* Keeping customers informed and updated.
* Escalating issues to senior staff or third-party vendors when necessary.
Skills and Attributes:
* Knowledge of Windows 10 and Microsoft Office 365.
* Understanding of PC hardware and operating systems.
* Awareness of Active Directory.
* Experience with ITSM ticketing software.
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