Job Summary The Future NHS Workforce Solution Transformation Programme is shaping the next-generation workforce system for over 1.9 million NHS staff across England and Wales. Building on the success of the Electronic Staff Record (ESR) which supports HR and payroll for 7% of the UK workforce and processes £45 billion annually - we’re leading a major national digital transformation programme. We’re looking for motivated, skilled individuals to take a central role in helping NHS organisations optimise their use of ESR and prepare for the successful rollout of its future replacement. You’ll work directly with organisations in the East of England to drive improvement, embed best practices, and deliver lasting value. In this role, you'll act as a trusted advisor and visible ambassador, helping NHS organisations make the most of workforce systems- strengthening the support for their people and enhancing service delivery across the NHS. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Hybrid working model (we are currently working largely remotely) Career development Active wellbeing and inclusion networks Excellent pension NHS Car lease scheme Access to a wide range of benefits and high street discounts! Main duties of the job This is an exciting opportunity to lead meaningful change and play a key part in shaping the future of the NHS workforce landscape. You'll bring operational leadership across current system optimisation and future solution implementation. Driving stakeholder engagement, you'll use data and insight to inform your approach, conduct readiness assessments and manage delivery to ensure a smooth and effective transition from the existing system to the new one. Lead the optimisation of the current workforce solution (ESR) across a defined group of NHS user organisations, ensuring capabilities are fully utilised. Support the Implementation Lead in running the regional/project team, contributing to the development of strategic objectives and operational procedures to deliver readiness and implementation support. Use readiness frameworks to assess user organisations' preparedness for the future workforce solution and guide them through documentation and planning processes. Collaborate with the future supplier team through implementation and provide direct support to NHS organisations transitioning to the new system, helping identify dependencies and mitigate rollout risks. Develop and maintain reporting frameworks to support programme-level decision-making. Build and manage strong relationships across NHS regions, Integrated Care Boards (ICBs), Integrated Care Systems (ICSs), and with external suppliers. Influence and secure user organisation commitment to implementation activities. About us Here at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we’re proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That’s why when you join us, you’ll be empowered and supported to help your career grow. As one of the UK’s Best Big Companies to work for, we’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work. We’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more. Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care. Job Description In this role you are accountable for Operational Service Delivery & Optimisation Responsible for the optimisation of the current workforce solution across the allocated sub-set of user organisations in maximising capabilities and achieving business goals. Providing specialist functional advice, support and guidance to NHS organisations in relation to the current workforce solution. Provide SME guidance and support to user organisations in the planning and successful execution of annual ESR assessments with user organisations. Encourage user organisations to identify areas where current workforce solution optimisation can support their strategic workforce objectives and provide enhanced project support for user organisations ongoing optimisation initiatives. Maintain a detailed technical and functional knowledge of the current workforce solution to influence senior stakeholders within user organisations in order to maximise the benefits offered through greater optimisation. Management of the Implementation Function Supporting the Implementation Lead in the running of the Implementation function. Support the setting of strategic goals and operational procedures that will allow the function to provide comprehensive readiness and implementation support for user organisations. Implementation of the Future NHS Workforce Solution Use the available readiness frameworks to evaluate user organisations preparedness for the future solution. Use key readiness and implementation documentation (such as scoping templates or PIDs) Work with the future supplier team in delivering their responsibilities to deliver implementation waves, support user organisations in each wave to transition successfully to the future solution. This will include sharing intelligence on dependencies and collaborating closely with stakeholders internally and externally to minimise impact on rollout schedule. Data Insight & Reporting Responsible for the collection and sharing of data quality and insight for the current workforce system and user organisation readiness for the future solution. Support the creation of reporting frameworks on user organisations readiness that support decision-making into the programme and provide visibility across both current system optimisation and future implementation status and planning. Stakeholder Relationship Management Build and manage relationships with the future supplier and within NHS regions, including ICBs/ICSs and user organisations at all levels and wider stakeholders to foster engagement and collaboration on both the current workforce systems optimisation and the future solutions design and rollout. Influence commitment from User Organisations to fulfil their roles in preparing for and implementing the future solution. Supporting organisations in their efforts to optimise the current workforce solution and the roll out of the future solution, escalating issues where required and representing the NHSBSA on regional and internal project boards as required. Developing The Capabilities Of The User Organisations Use available frameworks to assess the change management, and wider capabilities needed for a user organisation to both optimise the current ESR solution and to successfully implement the future solution. Work with user organisations to encourage use of roll out materials, skills and/or products that will support their implementation, delivering sessions with user organisations as required. Continuous Improvement Actively seek feedback and promote adaptability to continually refine processes, ensuring alignment with both user organisation needs and evolving system requirements. Maintaining an understanding of NHS terms and conditions of service and NHS workforce strategies and initiatives and a clear understanding of how NHS organisations work. Line Management If, and when required provide line management capability, fostering a collaborative and supportive environment. Set clear goals, monitor performance, and provide coaching and development opportunities to ensure team members are equipped to meet both current and future demands. Encourage a culture of accountability, innovation, and continuous improvement. Ways of working Work at all times collaboratively with all members of the Implementation team to foster a collaborative, coordinated and supportive environment. Working with the wider NHSBSA programme team and NHSBSA teams. Communicating with all levels of NHS staff, all types of NHS organisations, and individuals associated with the service such as contractors or consultants. Applications will be reviewed regularly and we may take the decision to close the advert early at any point up until the closing date, if we receive a high number of suitable applications. If youre interested in this role, its important that you get your application in early to avoid missing this fantastic opportunity. The roles will be appointed on a permanent basis and are being recruited to support a specific workstream within the Future NHS Workforce Solution Transformation programme, which is scheduled to run until 2030.